Reviews of Covenant Place Nursing Center
Overview of Ratings
August 27, 2017
I am a friend or relative of a current/past resident
My sister had to be in re-hab last days of June until I removed her in 10 days. The nurses, rehab therapists and housekeeping seemed o.k. I have two complaints against Covenant Place....No 1.... my sister was checked in Wearing a nice outfit purchased for her to wear from the Hospital to Covenant Place and she had on the same outfit on the 5th day. I mentioned this to the very nice Activities Director and she had them change her as I waited in the lobby. She was and is incontinent and was not changed from the time she got up until she was put to bed.. I was in and out and found my sister not attended to many times. If they are understaffed...what a shame to say that.....every time I was there CNA's were leaning on the hall walls talking and laughing. ....One who boasted of having been there 21 years was sassy and non caring unless someone was watching her...then she turned on her fake charm....my second complaint is....I paid 750.00 for my sister to have a private room....two days in a private room....even less care. So I moved her to another Rehab Center....only stayed 2 days and hav been unable to get my refund if 515.00. They keep sending me (I am my sisters POA) a BILL for 515.00. Upon calling them 7 times they said they were waiting until her insurances paid. 3 weeks ago I got copies of both my sisters Insurance pay outs and Covenant had been paid.....they have still not refunded my sisters money! In speaking to my attorney about my sisters care and her deposit I was told there was only ONE re-hab in Sumter he would ever recommend.....passing strange IT WAS NOT COVENANT PLACE! It is not a place I would ever take any of my loved ones to ever again. Still waiting for my sisters refund....after two months....do they really need my sisters little bit of money that bad?? Sad Sad Sad PS. The only way I can submit my review is to give Covenant Place a STAR...other than wanting to submit....reluctantly giving the one star....which they do not deserve.....
Features of Covenant Place Nursing Center
Medicare (ratings last updated: 01/24/18)
- Medicare Provider Number: 425402
- Ownership Type: Non Profit Corporation
- Date Certified: 01/01/2018
- Resident Capacity: 22
About Covenant Place Nursing Center
Covenant Place Nursing Center is a nursing home in Sumter, SC that provides patients with skilled nursing care as well as private or shared accommodations.for more details on housing, services, and rates.
Map of Covenant Place Nursing Center