The Crescent

11353 Sugar Park Lane, Sugar Land, TX, 77478
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14 reviews

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Reviews of The Crescent


based on 14 Reviews

TheGrandDaughterThatDoesNotPlay March 02, 2015

I am a friend or relative of resident

My grandmother was recently a patient at The Crescent. The staff is far from professional. My grandmother was diagnosed with Alzheimer's and the care that she would receive from the nurses was horrible. They would enter the room and not even introduce who they were. Staff would change shifts and the evening crew was definitely the worst. On several occasions her morning nurse would leave at 2pm and we would not see her night nurse until 8 pm. We NEVER left my grandmother alone. Someone was always present because we did not trust over half of the staff there. They would come and treat her so rough as if she was dead. They even gave her the wrong medications. If you love the person that needs additional care, then trust me, The Crescent is definitely not the place to go. Even the ambulatory service had a problem communicating with the staff with paperwork. All they want to know is when and how will they get paid. Speech therapy is a rip off because the elderly woman they have coming in to administer speech therapy could not handle an Alzheimer's patient. Yet they want to bill you for services you did not receive. If you ring the bell, ring it 30 minutes in advance because that is how long it takes them to come in to respond to the emergency bell. I can tell you this, I have witnessed when I walk the hallways, the lights are flashing, the patients are screaming out in pain, and the nurses are sitting at the nurses station enjoying their conversations ignoring the calls they hear. This is one reason why we slept on the floor next to our grandmother because we did not trust these nurses. There are maybe 3 nurses that we have dealt with that are compassionate, but the rest, especially the aides, are the ones you definitely need to watch. I did not want to rate any stars because this facility needs a class on ethics and professionalism, but i will rate one star for the cleanliness. The entire staff needs to learn how to communicate from upper management especially the lady that is a social worker there all the way to the nurses. The staff is comfortable with disrespecting you, the rolling of the eyes and the body language, and the raising of the voices to the patients and family members. This facility needs to undergo an investigation.



Caring106679150 February 25, 2015

I visited this facility

The Crescent is a very nice facility and very modern. It has a warm homey feeling to it. The staff was very accommodating to my visit because I did a cold call. The administrative staff was happy to see me. They took my name down and put it on a waiting list just in case I decided that is where I want my parents to be. They showed me around, and the people I ran into there seemed very happy. There was a lot of happy and active noise. People were talking and moving around.



kcmatheson September 25, 2014

I am a friend or relative of resident

I have visited all of the places in the Sugar Land area and feel that The Crescent is the best. The staff, for the most part, is friendly, professional and very adept. The place is beautiful and run well. The nursing staff cares and checks on the dwellers frequently. The food is excellent and the rooms very nice. The therapy staff is superb and the nurses to patients is high. I would definitely recumbent this facility. I have visited people in many others and have toured all of them and feel that The Crescent is the best.



Jon Bernard September 04, 2014

I am a friend or relative of resident

My father has been at The Crescent in Sugarland for just over a year. I see a lot of negative comments about this facility, but our experience has been very positive. I do know that the facility has made/is making a lot of Administrative personnel changes and the new Director of Nursing is doing an an excellent job in getting rid of some of the "problem" staff. His meals are not always timely, but overall the day to day care for my father has been excellent. Ask to speak to Bernadette when touring as she has been at the facility for a long time and is very knowledgeable about everything going on in the building



airlex June 05, 2014

I am a friend or relative of resident

The only reason I gave this place a star is because you have to in order to write a review. This place is the worst, please don't be distracted by the fact that the building is new. The care and attention is simply not there. I would steer clear of this place. Management is rude and unavailable to discuss any issues with you and the rest of the staff, well they fall right in line with the managers.



forever812 March 14, 2014

I am a friend or relative of resident

This place shouldnt even get a star. Its a pretty place. Half the staff seems to be new. Weve heard other residents yelling at staff. You can hear people in the facility yelling for help. They dont offer therapy on weekends. The staff has horrible attitudes. Will only change your clothes and bedsheets if you repeatedly demand it. They dont clean the rooms only the public spaces. Bad treatment of patients. They forget food and medicines. They mix things up. Dont send loved ones here



Caring77827950 January 31, 2014

I am a friend or relative of a resident

Because The Crescent has skilled nursing facility, that's where my wife had ended up. I would give them 5 across the board. The facility was nice. The rooms were very nice. My wife had a private room and it had everything you needed there. It was very comfortable. The caregivers were excellent. Everybody I came in contact with was very supportive and very nice.



Caring67524250 October 13, 2013

I am a friend or relative of a resident

Mom used to stay at The Crescent it was a brand new facility and they were very accommodating. The staff was gentle and kind. They were willing to adjust things to fit what the patients needed. I would recommend them to others.



Caring ESL August 27, 2013

I visited this facility

The Crescent is a very nice place. It is clearly an upgraded facility. It is very nice-looking. They have a call system that residents can use to call for assistance, wherein the light goes off in front of your room and they would come within 5 minutes to see what the problem is. Their rooms are small, so I won't be able to fit all my furniture in. The bathroom though is very nice except I couldn't get my legs under the sink. They did try to make it accessible where they planted wood panel under the sink to try to protect your legs from the pipes but the slanted wood would get in the way of your knees.


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About The Crescent


The Crescent is a nursing home in Sugar Land, TX that provides patients with skilled nursing care as well as private or shared accommodations. Contact The Crescent for more details on housing, services, and rates.

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  • Medicare Provider Number: 676323

Location of The Crescent


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