Lord Chamberlain Nursing & Rehabilitation Center

shadow1999

My mom was just there for a few weeks. The aides were great but the nurses were never around. My mom's back in the hospital with an infection durle to theirlack of care. She will never go to this place ever again. We don't recommend it to anyone...

CherylaFairfieldnative

My mom was here for short term rehabilitation after being hospitalized for three weeks. I was with her upon being transferred from Bridgeport Hospital (which by the way was fantastic, nursing and staff could not have been better or more upbeat and positive). Unfortunately Lord Chamberlain was a slap in the face. There was no one that welcomed my mom (apparently we were between shifts). The room was awful and dirty. I have photos to back it up. I will say that once my family made our disappointment known they immediately took out the furniture washed and rewaxed floors, washed the mold from the ceiling vent, and replaced the ripped recliner...however we should not have had to bring that to their attention and I should not have been horrified that my 85 year old mother was brought into such a substandard room. Staff was not happy and welcoming. My mother's medication was not available. We notified nurse that her colostomy bag needed to be emptied, neither my mom or I knew how to do so as it was a new reality from her hospitalization, the nurse made us wait over 30 minutes after being notified twice that it looked like it was ready to explode but she felt no urgency and my mom was humiliated when she was covered with poop. I wonder what would have happened had I not been there. I was there and asked for the nurse's assistance and still my mom was subjected to this unnecessary humiliation. The food is poor and of institutional quality served cold with stamped out metal fork and spoon and a plastic knife worthy of a prison. While the upper staff responded immediately and with concern to complaints, it should not take complaints to remedy obvious failings. Why medicare.gov rates this as a 4 star facility is beyond my comprehension. Giving it a rating of 3 is generous on my account. I would be remiss if I did not recognize that there are loving and caring employees but they are too few for me to ever send my mother to this facility again if she was in need of rehabilitation services. In addition the facility is worn and feels institutional. A thumbs down.

Normfs

Extremely poor and unprofessional care given to resident /patients on medicare and medicaid. I am appalled and extremely disappointed with this facility.

Caring100876550

I didn't like that place too much. All I would say about Lord Chamberlain is that the professionalism is not good. Some of the nursing aides were fine, but the people who run that place were not very professional. A lot of people assisted me in that facility. The rooms were small, but neat. Activities -- that's an area that I think that they were deficient. They were more concerned about having somebody fall and getting a lawsuit than they are taking care of the patients and getting them back up and operating again. There's nothing that is impressive. It's hard for the lower people like the nursing aides to do well because they're under the supervision of the professionals who are very unprofessional. They probably have the same problem we had as the clients.

caring010131

Mom’s been living in Lord Chamberlain since August. We chose it for the nursing staff, the aides and the cleanliness. You don’t feel that you’re walking into a convalescent home. The place is just phenomenal. They provided excellent care, they were very caring and they were sympathetic. They really listen to the family needs too. They really get the people involved and they get them up and out of bed. Her room is cheery so that helps. They do Bingo, they have people come in and sing. They bring in church services and make sure that they do special things on holidays. My mother enjoys the food. They provide a nice selection but I haven’t eaten there.

lbisson

The staff of Lord Chamberlain was wonderful to my grandfather. He was very disappointed to have to go to a facility before returning home after a fall. However, the caregivers at Lord Chamberlain took extra special care of him! I cannot thank them enough!