Heartland Health Care

38200 Schoenherr Road, Sterling Heights, MI, 48312

Reviews of Heartland Health Care

10 Reviews

January 20, 2016

By Resinnihon

I am a friend or relative of resident

We had a horrible experience. We were pushed to make serious life altering decisions immediately without all the information. Staff seemed offended when we asked questions about the choice and didn't just go with their decision. Communication is horrible. The social workers are extremely unhelpful and don't return phone calls. A decision to discharge my dad was made on Thursday - we found out the following Tuesday because a therapist slipped and told my dad (she wasn't supposed to). They were not going to inform us until they legally had to - 2 days before discharge. I don't understand why they wouldn't want to give the family as much time as possible to plan the discharge. Horrible!! Would never use this place again.

July 06, 2014

By Caring86225750

I am a friend or relative of a resident

My mother’s care went well when she was at Heartland. The nurses and the aides were good; her therapists were very good. The therapy department was very good, I thought. The food looked a little bit to be desired, though. They were having some staffing issues while she was there, so we tried to be as understanding as we could. Because they were short-staffed then, they had a little difficulty with their kitchen. But other than that, she got very good care. They were very attentive. She’s never lacked for anything. They were always there when she needed them, so I can’t complain too much. They’re still getting their act together, I think, because they’re so new, but they’re trying. Upkeep was excellent. I would say that I'd give them probably a five (being the highest) on that because it was very nice, very clean, and everything’s well taken care of. She was very comfortable in there. They were right there to answer, and if they couldn’t do something for her right away, they always came to see what she needed. Then they would be right back as soon as they took care of priorities.
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Features of Heartland Health Care

Medicare (ratings last updated: 03/01/18)

  • Health:
  • Overall:
  • Quality:
  • Staff:
  • Medicare Provider Number: 235665
  • Ownership Type: For Profit Corporation
  • Date Certified: 02/01/2018


  • Resident Capacity: 163

About Heartland Health Care

Heartland Health Care is a nursing home in Sterling Heights, MI that provides patients with skilled nursing care as well as private or shared accommodations. Contact Heartland Health Care for more details on housing, services, and rates.

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