It's been a few months since my grandfather passed and I cannot stop thinking about how much he suffered while in this facility. It's honestly unbelievable how this facility runs. I'd walk in to him sitting in a wheelchair in a hallway spitting up food they fed him 30 minutes prior all over himself and he was left to sit with it all over him. But I guess the piece of paper towel they left in his hand he was incapable of using to wipe his own face was good enough, huh? He was sitting right in front of the floors main desk in a line of others in wheelchairs which baffled me more. He was crying out loudly in pain. It hurt him to be in wheelchairs for long and despite me saying this, it wasn't listened to. I was always cleaning him up. From changing his diaper to his clothes... because if not, once again he'd be left to sit in it. I had to ask multiple times for them to change his arm dressings and bedsheets that had blood on them. It would take hours before that would happen. A lot of workers there were hard to understand and also had a hard time understanding me. I had to leave notes by his bed to remind them what hurts him, what he can't have, and what he shouldn't do. It still wasn't enough. The oxygen mask that went into his nose was stuck in his nose due to blood clotting and attaching it to his nose hairs so it hurt when I had to clean him. If it was done more often other than by me, it wouldn't have gotten that far. Eventually it caused more harm than good, we had decided to take him off of it. Let's go back to how much pain he was in... He cried out constantly. I pushed for help with pain management and even started palliative care but they would only give him 5mg of pain meds twice a day. They were still trying to do PT with him on Palliative, I couldn't believe it. He was in too much pain, his kidneys were failing, his skin was slipping on his arms and his legs had pitting edema... I begged them not to touch him. I just wanted him to be comfortable. I FOUGHT with the Doctor who completely brushed me off and was utterly insensitive. I'm a Funeral Director, I would never ever treat someone in grief the way he treated me. I requested another Doctor who was more helpful, although he couldn't be the primary to my grandfather, we agreed to cut out some of his medicine and continue pain medication while I tried to get him transferred to another facility for Hospice. The primary care Doctor on the floor refused my grandfather for Hospice. It took days of fighting with him and constantly going to the social worker for him to approve this transfer. It was a weight off my shoulders once he was transferred. This took over a week of fighting. As soon as he got to the new facility they gave him more pain medication and he was the calmest I've seen him in months. They cared, there was such a difference. He was still aware when he first got there and said he loved me. Two days later he passed in Hospice. All we all needed and wanted was comfort and care for his end of life and I was denied that from Seaview, his end of life was made worse for being there. I will live with those horrible memories for the rest of my life. Thank you to Staten Island University (South) Hospice for what they did after what we dealt with.