Reviews of Heritage Health Therapy and Senior Care - Springfield
Janet Irvine February 10, 2016
I visited this facility
Negative no stars. In was there for 12 days for rehab after a complete knee replacement. The rehab was ok but not great. The food was less then poor. The nursing staff don't get to you in a timely fashion to assist you to the bathroom even if you get up and the special alarm goes off to warn them that you are up and out of bed. When you press the call button they answer over an intercom but help doesn't arrive for about a half hour. My medication wasNEVER given at the right time as prescribed. I had a water leak from the ceiling onto my bed and it took 3 days to get it fixed. And then only after I called the ADMEN every 10 minutes on the 3rd day and threating to report them. Even after telling every nurse and LPN. The staff treat people with disrespect and disregard. I would not trust them with the cate of a dead goldfish. Don't go there!!!!!
Freebird58 November 12, 2015
I am a friend or relative of resident
My Dad received very poor care in rehab at Heritage. They did not get him out of be except for therapy which negates the purpose of rehab. He ate most meals from bed and received almost no assistance despite having a weakness in his hand and swallowing difficulty that made it very difficult. He lost over 20 pounds. They did not develop his care plan in a timely manner and said they were going to do things that never got done. They did not train staff to transfer him and then wouldn't help him learn to transfer because there was not enough trained staff. He regularly had to wait over a half hour for someone to come when he called.
Lori48 September 01, 2015
I am a friend or relative of a resident
My mother was at Heritage Health Therapy for quite a few years in the Alzheimer’s unit, so we were familiar with that, and dad was just there for rehab. The cleanliness and the kindness of the staff really stood out. She was in a private room for a while; she has a private bathroom and very nice big open window, and she could bring personal things in. There is a telephone in her room. Meals were included while she was there, and the food portions were good. She can order whatever she wanted.
Caring109790150 May 08, 2015
I visited this facility
The entrance was nice. The staff were courteous. Heritage Health didn't take my husband because they had elevators. I have gone to visit somebody, and there were two in a room. They're not that big, but the place seemed to be clean.
About Heritage Health Therapy and Senior Care - Springfield
Heritage Health Therapy and Senior Care - Springfield is a nursing home in Springfield, IL that provides patients with skilled nursing care as well as private or shared accommodations.for more details on housing, services, and rates.
Location of Heritage Health Therapy and Senior Care - Springfield
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