Reviews of Hearthstone of Northern Nevada
BsmithQ January 12, 2014
I am a friend or relative of resident
My Mother was there almost two weeks after a fall. Her rehab was minimal and a waste of time. She said the care staff was fine. I found the office staff and social worker to be very unprofessional. I repeatedly called for information on my mothers care and was always routed to a voicemail. I never received a call back on any of my inquiries. When I did get to speak to the social worker, she was rude and condescending. I checked my mother out of that place early. They were able to place a call to report me to NV senior services but never could call me. Don't expect much if you go there. Showers are few and far between.
stargaze March 19, 2012
I am/was a resident of this facility
I was there after a total knee replacement surgery, for a period of 10 days. The Physical Therapy staff was very good but the rest was a nightmare. The care was not adequate at all. I was there for five days before I could get anyone to bring me towels for a shower. When I complained to staff, I was told I wouldn't be scheduled to shower for another two days. I insisted she bring me towels and was told she didn't know if there were any available. The food was so poor, half the time I couldn't tell what it was. The place smells of urine! The room I was in was not well ventilated. I ask staff to open the window a crack but she couldn't figure out how to slide the window and said she needed to call for an engineer. I got myself out of bed and opened it! Later, in the evening, I ask that the window be closed, again she couldn't figure how to slide it shut. Most staff did not speak English well enough to converse. Do not go there!
About Hearthstone of Northern Nevada
Hearthstone of Northern Nevada is a nursing home in Sparks, NV that provides patients with skilled nursing care as well as private or shared accommodations.for more details on housing, services, and rates.
Features of Hearthstone of Northern Nevada
- Medicare Provider Number 295044
Location of Hearthstone of Northern Nevada
Get full access to reviews, cost information, and amenities