I am from out-of-state and recently visited my sister at Plaza Healthcare on Granite Rd in Scottsdale. We were in and out at different times of the day over the course of 4 days, so we were able to observe care during different shifts. While we found individual staff members hard-working, the overall organization and management of the facility is deplorable. They simply do not have adequate staff to take care of the number of patients there. The day prior to our visit, my sister had not had a sponge bath in days, so she made a special request to be bathed. Asking again while we were there, she was told, "We'll have to see where you are on the schedule." That need was ignored the entire time we were there. In addition, call buttons go unanswered for unreasonable lengths of time. One evening when we arrived, we were informed that she was using the bed pan, so we waited in the visitor waiting area, checking back every 15 min. to see if she was ready for company. We waited for over an hour before she pushed her call button, which was actually answered in a timely manner. The whole while, though, another patient's call button alarm bell went unanswered, even with staff present at the nurse's station. Physical therapists are easily put off. If they arrive at a moment when my sister is experiencing nausea, they cancel the session for the entire day. This has occurred so often that she is in far worse shape now than when she left the hospital, where, with assistance, she was able to use the bedside commode. Plaza staff is content to put her on a bed pan, then walk away for up to an hour at a time. This, combined with the lax physical therapy routine, has left my sister weakened to the point that she can barely sit up on the side of her bed without experiencing dizziness. Walking and sitting in a chair, abilities she was able to perform on a limited basis at the hospital, are completely lost. The day of our last visit, the portable commode had been removed from her bedside, indicating they had decided not to even try to have her use it. When she was first admitted to Plaza, they failed to arrange proper transportation for her to make a scheduled appointment with her oncologist. Transportation eventually arrived an hour and a half after the appointment time. A formal complaint about the incident was addressed by administrators, and appropriate changes were made to improve the transportation service. Although, on the day of her next appointment, I observed a staff member complaining (with an annoyed eye roll) in the hallway as she left my sister's room, that my sister wanted to wear street clothing rather than a gaping hospital gown to the appointment. That request was eventually addressed and my sister was delivered to her appointment on time. She was accompanied by an extremely attentive and caring CNA escort, who would receive a full 5 stars, if I were to rate his performance. After the appointment we waited over an hour for transportation to retrieve her. Having been weeks since my sister had been in a seated position, the 4 hours she spent in a wheelchair that day drained her energy completely. The day we left Arizona, I received a text from my sister saying she was delivered to an outpatient appointment without a CNA escort! I contacted my niece, who told me the staffing administrator didn’t know about the appointment till the day she returned from a 3-day absence. They apparently asked my sister if she wanted to go alone. She had waited a couple of weeks to have a faulty chemo port replaced, so I assume she agreed to go without an escort. I don't know details, as having spent another block of hours away from the bed that she's become accustomed to living in, she lacked the energy to even lift her arms to answer the telephone when I called. I was also alarmed to learn that her call button was ignored twice yesterday, leaving her to soil herself both times. That is the last straw, prompting me to compose this review. If your insurance, allows other options than Plaza Healthcare in Scottsdale, take a serious look at them!