My brother was a patient at Beneva Lakes Healthcare and Rehabilitation Center in Sarasota, Florida in March 2016. Unfortunately we could not checkout the ratings of this facility before he was assigned to it. There were very serious problems with the facility and its management.
Concerning the facility, his room’s toilet leaked and the drain to the wash basin drained very slowly, causing a back-up that made washing hands difficult and unsanitary. Though he complained, nothing was done to fix these problems during his stay of about two weeks.
But the most concerning aspect of his stay there was that he was held there without his consent in the last days after his medical problem was no longer being treated. When he said he wanted to leave it was implied that Medicare would not pay for services if he chose to leave without their authorization. That gave him the impression that he would be financially responsible for the services he received. This threat is entirely false and the person who made it and the facility should face very serious consequences when reported to Medicare authorities.
The medical treatments had ended days earlier and the only pretext for keeping him there was that he was still receiving physical therapy. But he had passed all his therapy evaluations and was told by the therapist that he was fine. Beneva apparently wanted him to stay at least another week so that they could continue to receive payment from Medicare.
Furthermore, when I tried calling (more than once) both the social services staff person and the facility’s director to find out why he was being held, it took more than 24 hours for the social services staff person to call me back. It took my telling her that they were obligated to release him when he ask for them to do so.