My father was a resident at this facility for several months, and I absolutely would not recommend this facility to anyone.
Care: Most of the CNAs at this facility were nice people. However, there were a few bad apples, and I would never want anyone to be subject to them. In fact, one of the other residents told me, "Watch out for (name protected), she's nice to your face, but she's mean." When my father was under the care of this particular night shift CNA, I would come to visit in the morning and I found my father drenched in urine. She would simply shrug that he didn't want her to change him. Really? Every single night for weeks on end? The other night shift CNAs were able to take care of my father just fine.
Additionally, these CNAs appeared to do the minimum required amount of care. I would show up in the morning to find that my father had slept all night in a wheelchair, out in the hallway, instead of in his bed. And covered in drool. From the amount of drool on his shirt, it was obvious that he had been sitting there all night, and no one even bothered to put a towel under his chin, or wipe the drool away. My father also got a got on the side of his arm because the CNAs would leave him in his wheelchair for hours unattended, and didn't properly protect his body from arm on the wheelchair.
Cleanliness: This facility usually smelled awful, which is a sure sign that the facility is not being cleaned properly. The bathrooms in the residents' rooms were filthy. They often lacked soap, gloves, and paper towels. I understand that it is difficult for the maintenance staff to clean every single bathroom every single day, but that's a poor excuse. The facility should be able to provide clean bathrooms for their residents.
Billing: This facility will try to squeeze every penny they can from residents and their families. If improper care and lack of cleanliness wasn't enough to make you run away from this facility, inaccurate, scammy billing should convince you. My father was discharged over a year ago, and we just received a bill for $800 from the facility. The bill says that the insurance company refused to pay the bill, and when we inquired with the insurance company, it turned out that the bill was never even filed. Additionally, the bill lists a "specialty bed" as one of the items that my father supposedly received. He never received a special bed--he was given the same crappy bed that all the other residents received, and when we inquired about the item listed as "specialty bed", we were told that they list other equipment under "specialty bed" and could not tell us specifically what the charge was for. I am considering this fraudulent activity. After receiving the bill, we immediately called the facility and asked for a more detailed bill. They agreed to send it over, but after two weeks, they still have not sent it. However, they did send us a notice saying that they want the money within 7 days.
Do not send your loved ones to this facility. It is run very poorly, their billing tactics are fraudulent, and your loved ones will not be taken care of.