$3,890
Sorrento
2739 Babcock Road, San Antonio, TX 78229
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Reviews of Sorrento in San Antonio, Texas
2.78
(50 reviews)
Facility
4.2
Staff
3.6
Food
3.6
Activities
3.8
Value
3.4
Teresa
5
|
March 7, 2024
Environment is clean and pleasing! Nursing staff is exceptional and caring, quick to answer questions and assist patients. They are taking great care of my husband after he became depressed and deteriorated while being cared for at home. His physical weakness led to falls, which luckily resulted in no broken bones but he needed the daily physical therapy they are providing. It has given me a respite from being his primary caregiver that I badly needed. You couldn't choose a nicer place for your loved one!
flaca52
2
|
August 15, 2023
I was very disappointed while i was here. 2 days i didn't get my medication at night. The food is terrible and always cold when they bring it to you. My therapy staff was awesome. Activity coordinator was awesome. Some CNA's at night get upset when you turn light on. They never had any milk, dry cereal n items always missing from food trays.
Provider Response
Chach1970
2
|
May 28, 2023
The staff that is caring for my sister are great… what worries me is the fact that I asked for extra blankets for myself since was staying overnight with my sister and I was told they were so short on blankets, bed sheets and pillows that I’d have to wait till something was available… I had to buy paper towels and toilet paper because when I requested them (yesterday 5/27/23) I was told I’d have to wait till today Sunday 5/28/23 it’s 6:19pm and no paper towels nor toilet paper… my sister’s bed is stuck with the lower side of the bed won’t come down… supposed the carpet was “cleaned” on Thursday 5/25/23 and when the guy was done “cleaning” the room stank like he used pee to clean the carpet… I spoke with the head of maintenance and was told that on Friday 5/26/23 the carpet would be cleaned again… still smells like pee… the bed is broken… the raised toilet chair looks like it has poop under the seat… thankfully my sister is bedridden and doesn’t get near the toilet… my sister cannot feed herself and on Friday they dropped off her lunch and I got here at 4:30pm and her lunch tray was still in the room… food was untouched… so my sister went from breakfast in the morning… since there’s no set breakfast lunch or dinner schedule I don’t know what time they brought her breakfast… to dinner after I got there… without eating…Her son and I rotate in staying with her and I have yet to see any cleaning done. I have yet to even meet her doctor… but that’s another story… this place is absolutely beautiful up in front… but that’s it… first impressions are important… but should NEVER take precedence over the rest of the building…
Provider Response
B.Roel
5
|
April 21, 2023
The process of being in and out of this building is amazing and safe. The staff always seem to have an answer and resolution when a concern or issue arise. Communication between management and staff has been extremely clear throughout every circumstance. Great place for for amazing rehab. Any one in the Med center or surrounding area, sorrento is the place in my opinion.
Provider Response
estherz1954
5
|
April 13, 2023
This facility was beautiful! The tour was wonderful, all the staff were so nice!
Provider Response
EstherZ
5
|
April 13, 2023
My Tio wasn’t the easiest but had it not been for Sorrento he would have never survived. He admitted from another snf and the Sorrento staff immediately noticed something was not right. He was critically ill. They saved his life. I cannot and will not ever stop thanking them!
Provider Response
What you can do with Caring
Medicare
Health
4.0
Overall
3.0
Quality
4.0
Staff
1.0
About Sorrento in San Antonio, Texas
Sorrento is a Senior Living provider in San Antonio, Texas that offers residents Nursing Homes services. Contact Sorrento for more details on services and rates.
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