Reviews of Southern Oaks Healthcare Center
Overview of Ratings
January 12, 2015
I am a friend or relative of resident
I regret not writing this review sooner but just now thought about it. In October of 2013 my mother was in Southern Oaks for nearly a month while I was moving us from Orlando to Kissimmee. What a nightmare that facility is. When I admitted my mother it was on a Sunday so there were no administrative offices open so I had to deal with the head nurse. She didn't seem to have a clue about my mother being there and it took seemingly forever to get my mom admitted. This should have been my first clue that this place was substandard. While my mother was in the facility I visited her a couple of times and each time I saw her she was dirty. Her hair had not been washed, her nails were caked with dark stuff and her shirt was heavily stained with food. The worst was when I picked my mother up to bring her home. My mother was again, dirty. She had dandruff and this is something that my mother has never had. Ever. Her nails again were caked with crud and she had a bloody Band-aide on her shin that was peeling off. There was dried blood on her clothes and on her leg. The CNA got my mother ready to leave and tried to send her home without her shoes. No one could find my mother's shoes! The shoes like everything else my mother had were clearly marked and how do shoes get misplaced anyway? To make matters worse, the feet for my mom's wheelchair were missing. The nurse tried to tell me that my mother's chair didn't have the foot rests on it when she was admitted. Seriously? I got angry and told the nurse she had better find some foot rests for the chair and she had better get everyone scrambling around to locate my mother's shoes. They took the foot rests from another chair and put them on my mother's chair. Still no shoes though. When I got my mom home I looked her over carefully and found that her foot was terribly swollen. No one even bothered to mention this to me. I took photos of my mom and sent them to the administrator. I took photos of her bloody bandage, the dried blood, swollen foot, stained clothes, dirty hair and filthy fingernails. When I opened my mom's suitcase I realized that many of her clothes were missing. On Monday I called the facility and the administrator wouldn't take my call so I was put to the social worker, Steve. I explained to him the condition I found my mother in when I picked her up, I told him about the missing articles, the missing shoes AND a quilt that I had taken to my mother to use. He assured me he would look into it. No matter how many times I tried to talk to the administrator she would not talk to me nor email me back. Steve was the only person who helped me. I had taken photos of my mother's clothes before she was admitted and I sent Steve photos of the missing items. These clothes were never found nor were the shoes. I imagine that someone is walking around wearing them. Steve did offer to buy my mom a new pair of shoes and I accepted his offer. I want to say something about the head nurse there. I don't recall her name but she is from California. During my mother's stay, the nurse would call me occasionally for whatever reason and during one particular conversation she told me that when she lived in California, she was a psychic medium. Wow. This is something she should have revealed to me. How unprofessional! When Steve called me to pick up the new shoes and my mother's quilt that they located I went in on a week day when the facility was very busy. Around the nurse's station were a lot of people hanging around including a couple of construction workers. I walked up to the head nurse and told her that I was there to get my mom's quilt. I said this to her: " Did you ever find my mother's clothes and her shoes?" The nurse said no. I then said this loudly in front of everyone: "Well, you told me that you are a psychic medium. You should know where my mother's things are!" The nurse turned red in the face and said, "They're not here!" How did she know that? Is she really a psychic? Yeah, sure. Whatever you do, do NOT place anyone you care about in Southern Oaks. I don't know if the same employees are there but I heard from a reliable source that this place has a revolving door. No one seems to stay there. The facility is so bad I wouldn't even let a dog stay there.
April 17, 2012
I am a friend or relative of a resident
The amenities and facility is fairly nice due to being recently furnished and improved. The staff is very kind to the residents and those visiting it. The staff takes good care of everyone and keep a good eye on all of the residents. If something happens to one of them the staff is right there almost immediately helping to make sure everything is okay. At times some of the residents do run around and get into stuff and other residents belongings but the staff is often right on them helping to keep them out of stuff and give back anything they may have taken. At times the area does get a little unclean but when that happens the staff is on the ball cleaning whatever accident or mishap happened. The place is very good to everyone there and the staff does a good job of observing the residents and making sure the area is clean and sterile.
Features of Southern Oaks Healthcare Center
Medicare (ratings last updated: 06/01/17)
- Medicare Provider Number: 105528
- Ownership Type: For Profit Corporation
- Resident Capacity: 120
About Southern Oaks Healthcare Center
Southern Oaks Healthcare Center is a nursing home in Saint Cloud, FL that provides patients with skilled nursing care as well as private or shared accommodations.for more details on housing, services, and rates.
Map of Southern Oaks Healthcare Center