NHC HealthCare St. Charles

Carol

My aunt has been in NHC HealthCare St. Charles since she was released from the hospital. It was clean and small. It seemed like she would get good care there. Some of the ones we visited were so large, that there were just too many patients. She's being released today or tomorrow and she's going to move to the long-term care side. So far, so good. Everybody's been very attentive and keeping us informed. She said it's good food, and she seems to like it. At this point, she's only been in rehab. The facilities are very good from what I've seen so far. They have an outdoor area for the patients to go to. It had a garden if you were interested in that. It had a little area with animals. It's a busy area right around there, but the home itself is in a more secluded area that it's very close to other things.

Pat

My mother moved into NHC Healthcare-St. Charles and she's doing well, adjusting well. I've seen a great deal of personal care and caring, and interest by the staff. We're very pleased with the care that she's getting. There's a calendar there with planned activities every day, but my mother doesn't participate in them.

Lisa Kearney

Many thanks to the staff, caregivers and rehab specialists at NHC. We were so very blessed that my Dad was able to be placed at your facility after his hospital stay. Dad was comfortable, welled cared for, and well fed. About his rehab he said "she worked me hard and was such a sweet girl". The hard work paid off, and Dad is on a great road to recovering at home now. NHC cared for my Mom some years ago. Dad was so thankful to be where things were familiar to him. Being in the hospital with no visitors for 3 weeks due to Covid, I believe the comfort of his surroundings and your wonderful staff is the reason Dad is home and doing so well today. Thank you NHC for everything. Truly grateful, Lisa Kearney

Elizabeth

My mother moved into National Health Care of St. Charles for nursing care. Our experience so far has been good. It's going to take some adjustment, but the staff is being very good to her. The rooms there are shared and they're very small, but she doesn't spend much time in there anyway. I don't believe they have options when it comes to the rooms. They're all shared, but can be changed over to Medicaid. They have activities every day, they have bingo, there's music several times a week, games that they play, and they also have church services. The staff is very nice. My mom requires a lot of attention.

Greg14

My mother-in-law has been at NHC Healthcare for almost a month now. We chose this facility because it was recommended by a hospital. The staff were warm and friendly. They also looked very helpful and very concerned, and they are continuing to demonstrate that. The facility is very clean. I know that they do games and have group sessions. They also have religious services for other people there, which is important to me. She is sharing a room with another person, and she has closets and drawers for her items.

M.B. H.

My mother spent 5 full months in this facility. I hope to God we never ever have to return. The Therapists were all wonderful, but do you KNOW what happens at night from the CNA's? Verbal Abuse. They let her lay in her own urine while they all partied and played and got paid for it also. One evening at dinner, my mother did not like what was on the menu. Karl gave her a piece of bread to eat. Yes. A piece of bread for dinner. I saw alot of death that I felt should not have happened. When I left with my mother, she ended up in the Hospital with the Flu and another UTI. I would not recommend this facility. 5/2013