Reviews of Normandy Manor of Rocky River
Overview of Ratings
September 25, 2015
I am a friend or relative of resident
This review is for the nursing home portion of the complex (it also has various levels of independent and assisted living). It is in a lovely location with gardens, a park and the lake right across the street. The meal menus are decent and there seem to be a lot of activities. However, this place is better for people who do not need a lot of nursing care but rather just need a little help with dressing or bathing, or someone to keep an eye on them during the day. My impression is that the facility is understaffed and is not able to respond that efficiently to people who are bedridden or have needs throughout the day. I am not sure if they have a lot of Alzheimers or dementia patients but there was also definitely a tendency among some staff to treat older people like little children and be patronizing towards them, which does not work well with everybody especially people who are still in their right minds. I also had significantly more trouble here getting calls through to residents and other persons at the facility than I did elsewhere; often the phone would just ring and ring till it hung up without ever going to VM, and once a staff member answered and handed the phone off to a resident who I did not know at all and was not the person I was trying to reach.
Features of Normandy Manor of Rocky River
Medicare (ratings last updated: 06/16/17)
- Medicare Provider Number: 365926
- Ownership Type: For Profit Partnership
- Date Certified: 05/01/2017
- Resident Capacity: 150
About Normandy Manor of Rocky River
Normandy Manor of Rocky River is a nursing home in Rocky River, OH that provides patients with skilled nursing care as well as private or shared accommodations.for more details on housing, services, and rates.
Map of Normandy Manor of Rocky River