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Sterling Care Rockville Nursing

303 ADCLARE ROAD, Rockville, MD 20850

(800) 558-0653 (Call a Family Advisor)

3

(13 reviews)

Offers Nursing Homes

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Reviews of Sterling Care Rockville Nursing in Rockville, Maryland

3

(13 reviews)

  • Facility

    2.3

  • Staff

    2.0

  • Food

    2.0

  • Activities

    2.2

  • Value

    1.6

sdlk2323

1

December 2, 2023

I am a friend or relative of a current/past resident

Atrocious. Dismissive of every request my grandmother made, gave her way less physical therapy that her insurance and physician said she needed, horrilble food, among many other issues. After a few days/weeks she ended up in the hospital with a stomach bleed (she was there in the first place for hip surgery...how does that happen???) She filed a formal complaint with the state it was so bad.

Provider Response

We are deeply sorry to learn about your grandmother's experience and take these concerns very seriously. Our team is committed to providing the highest standard of care, and we are investigating this matter thoroughly. We appreciate your feedback and encourage open communication. If you would be available for further discussion, we would like to connect with you to understand more about the details of your experience and work towards a resolution. Please reach out to our administrative team at your earliest convenience.

Beverly

5

September 17, 2023

I am a friend or relative of a current/past resident

My husband is at Sterling Care Rockville Nursing. It's a three-floor facility. The first floor has the dining area, the physical therapy, and the offices. They have a dining room, and when they have different activities, arts and crafts, singing, or movies for the residents, they have it in that same room, they just move the tables out of the way. The grounds are well-manicured and well-taken care of. They have different areas where you can go and sit. There are tables where we can play games and everything. Since so many people come to visit the residents, there's not a lot of parking right there. But they have made arrangements with a Christian church that you pass before you get to Sterling, and so you can park in their lot and then walk down, which isn't too far. The staff are always on target. Every time I call in the morning to check if my husband is washed and dressed, and in his chair, they always say that he is and that he's ready to go to physical therapy. One time my husband wasn't up, and they said that he just wasn't feeling well enough to get up then, but he was washed and dressed. The food appears to be good. He always cleans his plate, so I assume he enjoys it. For activities, they have movies and documentaries, and they have games for people to play. And then they have a lovely walking path if you want to go out and walk around in the sunlight. There's a tree-covered area, too.

Provider Response

Hello, Beverly. Thank you for taking the time to share your detailed and positive feedback about Sterling Care Rockville Nursing. We're delighted to hear that you found our facility well-maintained, with various activities and amenities for residents to enjoy. Your husband's well-being is our priority, and we appreciate your trust in our staff's care. If you have any questions or if there's anything we can do to enhance his experience, please don't hesitate to reach out. We're here to support you both. Thanks again for your kind words and thoughtful review.

SumbodysSumbody

1

January 24, 2023

I am a friend or relative of a current/past resident

Sterling Care in Rockville, MD needs to be shut down. The center admn., Aaron S. does not return calls and or emails and is only concerned about the residents Social Security benefits and all insurance companies payments. Residents lay in their feces and urine for hours due to the lack of nursing staff. The nursing staff and GNA's are often asleep in the lounge area. Medications are left out unattended. The list goes on. Avoid this center as it could cost your family member their organ and or their life!!

Provider Response

We are so sorry for the unfortunate experience that you felt you had. We're always looking to improve the services we provide, and therefore take ALL feedback seriously. Please reach out to us so we can help resolve your issue.

Extremely disappointed family

1

March 10, 2022

I am a friend or relative of a current/past resident

The care my mother received was awful. Initially, she lived at home and walked, showered, and dressed herself. She was discharged from there, unable to sit without support, get up, stand, walk, or dress herself and now, as a result, has to be admitted to a nursing home. They used all but ten days of her Medicare insurance days, so now no facility will accept her for rehabilitation. In addition to catching Covid in there with other patients, she had gotten a bedsore. The food was so bad she lost a lot of weight, and we had to take turns bringing her meals. None of her trays had fresh fruit, juice, vegetables, or milk. She only received tea with every meal, coffee in the mornings, and water. She was in her wheelchair when we picked her up and dehydrated. Furthermore, we were lied to regarding her progress in rehabilitation. We were informed she was walking up to 50 feet. Patients were ignored when they called for hours at a time (witnessed). Patients that were terminally ill were also treated in this manner. We witnessed a frail lady fall on our way out, and we had to yell and run to get assistance. The nurse I told took her time to check the patient and even stopped to look in the food cart before she checked the patient. It was horrible in every way. Do not ever send your loved ones there, the care my mother received was awful.

zizou

1

May 4, 2020

I am a friend or relative of a current/past resident

My mother was a resident and received poor treatment there. Often neglected, drugged unnecessarily and kept bound to bed or chair. Staff was duplicitous.

Eve526134

5

December 27, 2016

I visited this facility

Rockville Nursing Home's caregivers and staff are treated well by the organization, so they have a lot of longevity with an average employment of 10 years, which is unusual for a nursing home. They're very cheerful, extremely accommodating, and personable. It's a delight. The rooms are adequate and comfortable but need to be upgraded with a coat of paint and some pictures. Everybody has TVs and some rooms have showers and baths; they try to accommodate the residents. People who are there for the long term get to decorate their room. It's an older facility but extremely well run and devoid of smells. The staff is exemplary. Management is hands-on, knows everybody, very attentive, very accommodating, and very encouraging.

Denise443381

5

September 18, 2016

I am a friend or relative of a resident

The experience at Rockville was excellent. The staff was phenomenal and extremely good. The meals were good. All of the residents interact, very caring, and clean.

Caring101117050

5

December 30, 2014

I visited this facility

I visited Rockville Nursing Home for my mom. The staff and the people seemed very engaged. They have a full array of activities that go on all day long as well as having occupational and physical therapy there onsite. However, they have smaller rooms.

Wine

1

December 12, 2014

I visited this facility

Horrible, horrible, horrible. Patients were left in the halls begging for attention. Neglected and sad. We were crying on the way out.

Lisa85849650

4

June 11, 2014

I am a friend or relative of a resident

My visit with Rockville Nursing Home was nothing but satisfactory from start to finish. It was a very clean and welcoming place. They were very informative. I was pleased from the get-go. We had my mother-in-law there for 48 hours before she was placed into the hospital and subsequently died. So, I was able to see her room and her meals. Everything was quite satisfactory.

Erin5

5

April 22, 2014

I visited this facility

At Rockville Nursing Home, the staff was excellent. They were informative, and they understood what we needed. They were very good. The dining room was set up for a different function at that time, so we really didn't see it. The residents were very secure. At that time, most of them were watching a special show on television, and they were getting ready for some event.

Jlkf

1

January 12, 2014

I am a friend or relative of resident

Neglectful, wrong meds, treated my mom horribly, no follow up. Was there for rehab and that was the only thing that was good. Was out in 2 weeks by our choice . Don't put your loved one here!!

ltbash25

4

July 24, 2012

I visited this facility

The nurses and staff were very friendly. They treated everyone as a person and not as a name on a clip board. The facilities were very clean and organized. There were activities all day for seniors to take part in. The nursing home was next to a park were senior could walk or sit on a bench. There was a community room for everyone to interact with one another. The food was good and served three meals a day. The rooms were large and everyone shared a room with one other person. They allowed seniors to hang photos on the wall. There were plenty of nurses available to help everyone. The senior home was affordable and easy to work with. On the holidays the senior home would decorate the hallways and the community room. They celebrated everyone's birthdays with cake and cards. It was a good place to put a loved one.

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Services and Amenities of Sterling Care Rockville Nursing in Rockville, Maryland

General

  • Resident Capacity: 100

Medicare

  • Health

    5.0

  • Overall

    4.0

  • Quality

    3.0

  • Staff

    1.0

Medicare Provider Number: 215107
    Ownership Type: Non profit - Corporation
    Rating Date: 9/1/2023

About Sterling Care Rockville Nursing in Rockville, Maryland

Sterling Care Rockville Nursing is a Senior Living provider in Rockville, Maryland that offers residents Nursing Homes services. Contact Sterling Care Rockville Nursing for more details on services and rates.

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