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(800) 558-0653

Kirkhaven

254 ALEXANDER STREET, Rochester, NY 14607

(800) 558-0653 (Call a Family Advisor)

1.6

(5 reviews)

Offers Assisted Living, Nursing Homes, and Memory Care

Photos of Kirkhaven

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Reviews of Kirkhaven in Rochester, New York

1.6

(5 reviews)

  • Facility

    2.3

  • Staff

    2.7

  • Food

    1.7

  • Activities

    2.0

  • Value

    2.5

Teresa Mandoza

1

March 13, 2024

I am a friend or relative of a current/past resident

the rooms very dirty the staff sit around on their phones don't care about what the residents are doing. DON/Admin doesn't seem to care about staff, so staff don't care about residents. they need to get a new scheduler bc this one can't seem to keep any staff in the building its always short staffed.

mrconcern

1

August 28, 2020

I am a friend or relative of a current/past resident

Administration does not truly care about residents’ best interests. They disregard loved ones opinions even when they are the health care proxy. Disgusting way to treat individuals in their weakest times.

lizcotton

4

February 6, 2020

I am a friend or relative of a current/past resident

Love the fact that Kirkhaven will always conduct follow-ups on any concerns you may have l find this very important to myself that Kirkhaven takes the time to addresss any and every situation that might occur with your love one. Also Kirkhaven does meet with the family in a timely manner with the progress report, all the staff that has contact with the care will attend this meeting to give you an update on where your love one abilities are at and what's the next plan of action to help assist in getting them to further along with their dependency this was very important to my family that our Mom regain some of her mobility also Mom enjoyed being at Kirkhaven.

baseace534

1

April 12, 2017

I am a friend or relative of a current/past resident

My mother was placed at Kirkhaven last summer and it was a horrible experience for her and my family, she fell and hurt herself on the first day there thanks to the lack of care and attention by the staff. I was enraged that they did not even send my mom for a cat scan but told us that a physicians assistant had stated she was fine. I also noticed that the staff only was attentive with a resident when their family was there visiting. Overall it was horrible!! If u have a choice please do not send your loved one there!!

Pauline L

1

September 25, 2012

I am a friend or relative of resident

Kirkhaven is a dump. We brought my mother to Kirkhaven when she got out of the hospital and it was a terrible experience. Furniture was dirty, broken and torn. When we asked to have it replaced, the replacements were in worse shape. The walker that they insisted she use was flimsy and again the replacement they provided when we asked, was also in bad shape and unsafe. The staff was nasty to her, so we ultimately had to find a new nursing home to move her to. She is now in another home that is a clean and safe that we trust will keep her safe and healthy. Don t put your loved one in Kirkhaven!

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Services and Amenities of Kirkhaven in Rochester, New York

General

  • Resident Capacity: 147

Medicare

  • Health

    3.0

  • Overall

    3.0

  • Quality

    4.0

  • Staff

    2.0

Medicare Provider Number: 335668
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About Kirkhaven in Rochester, New York

Kirkhaven is a Senior Living provider in Rochester, New York that offers residents Assisted Living, Nursing Homes, and Memory Care services. Contact Kirkhaven for more details on services and rates.

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