I honestly can't even give this facility a STAR. WHY? It is because the lack of care and also patient needs are NOT being met.
My (close friend) is a patient there and I have visited her on numerous occasions every since she has been admitted. If it isn't one thing it is another with this facility. As of today, the patient has not properly eaten a full meal. The ONLY consumption is veggie/smoothie drinks from juicer in which don't get made but once a day.
Not only that but while I was there the CNA's / Nurses barely came into the room unless the call bell is pressed.
Do they check on the patient periodically? No!
Does the blood pressure be checked everyday? No!
Do they answer the call bell promptly? some do and there are some that don't.
You may ask.. How do I know if I am not there all the time? It is because I am the Proxy/Guardian and I do ask these questions periodically.
They (the staff) have expressed to the patient because of her ORGANIC diet that they can not provide the proper foods for her. In other words, they can not meet her food/dietary needs. But, keep in mind, there is food already stored in the refrigerators from Whole Foods, The Fresh Market, and also Ellwood Thompson in was purchased with my money as well the patient.
The staff (administrative level) has expressed that she can not store/keep her items there for more than 3 days or it will be thrown away.
So, you mean to tell me that this patient can't eat fresh meals daily - breakfast, lunch, and dinner because of her diet restrictions? Now tell me, who would want someone (outside of the facility) to prepare there food in advance and have it stored and then eaten? Not only that, no one can prepare th food for the patient either. I am appalled at the fact that a family member can't even gain access to the rehab kitchen to prepare the food. Also, another situation is: if a person gave up using a microwave over 10 years ago, why would they want to use it now? Wouldn't you think it is because it may very well because of a health reason why the microwave is no longer being utilized. So, at this point the patient is weak can barely move and is dizzy.
Ok so per staff, the patient needs are very high/difficult (from there stand point) but you would think they would at least seek out organic foods because each patient dietary needs differ. In this day in time: with everyone juicing and eating healthier these facilities (skilled nursing/rehab facilities) would be a bit more equipped and lenient. How can they allow a resident this long without getting the proper nutrients? How does she suppose to get healthy if eating is apart of recovery?
This facility has a lack of communication as well as compassion for the patients. I am sure they will see that this situation is a problem and will gain an attitude in reference to it.
Is this patient being/ considered neglected by this facility?