Reviews of Brookdale Richmond Heights | Nursing Home
Anonymous110123750 July 29, 2015
I am a friend or relative of a resident
Our experience with Brookdale Richmond Heights has been fine. I think they are right on top of things, and the food has been fine. I have been very pleased. The staff is very good. The dining room is roomy and airy. They have entertainment.
helping other families July 21, 2014
I am a friend or relative of resident
Although this facility is esthetically beautiful the facility is not staffed with enough help. Their are barely nurses on staff. Most of the ladies are LPN's. They are not able to provide a high level of care. I complained to Kelly who oversees the run of the facility to no avail. One day the staff was so busy a lady sat in the common error with her shirt off and breast exposed for quite awhile until I called it to the attention of one of the staff members. My Dad was finally released from this facility sicker than when he arrived. I write this review for anyone who is searching for a care facility for a loved one so they will have at least an easier time than I did trying to find the right facility for my loved one. These ladies are very nice but very overworked because of a skeleton staff. This facility really needs some upgrades in their professionalism and with their ability to care for seriously ill patients.
Aunt's niece September 23, 2013
I am a friend or relative of resident
It's a shame that the service is so slipshod and unpredictable here....the concept has many excellent qualities. I like the idea of smaller "cottages" rather than a big building for the elderly to navigate. Homewood Richmond Heights has 5 cottages, each with its own dining room and lounge/TV room. The rooms are all studios, some larger and others a bit small, but they are attractive. They only have "mini-bars" and no kitchens. For my relative who is happy to eat in the dining room and no interest in cooking, this is fine. For someone who wants to bake, or wants to bring their cherished china or kitchenware -- not good.
The problem is follow-through and this is where the facility falls short. Staffing is lax and short-handed, with ONE waitress to serve 25 people at each meal. This forces long waits, cold food and people missing items...cold coffee or tea, no beverages before food, one person eating while another waits 45 minutes. Food is brought into each cottage from a central kitchen. Some meals have been good, others are "mystery meat". The quality varies wildly.
Likewise activities are listed, but often do not occur. Or occur in some cottages not others. You can hardy expect a frail old person to traipse on their own from cottage to cottage for a crafting class or bingo game! and what about winter? Many days, my relative has not one activity to go to. Things like "excursions to Applebees or Red Lobster" are schedule, then I find they never went after all. I find my relative gets zero activities most days.
You must ask for snacks or drinks, and short staffing means "good luck finding someone to help". Most staffers are so busy you hate to bug them. And snacks are terrible -- no fresh fruit or fresh baked goods, just cheap commerical cookies or stale cupcakes from discount stores. Some snacks sit out on the counter for DAYS.
Residents do not even get a house newspaper. If I bring my relative a paper, other residents grab for it. This seems like a small thing, but makes people feel cut off and lonely without news. ONE TV set -- not a big one -- in an awkward corner of the lounge, and no way to change the channel. Hard to see from most points in the room. Lamps are almost all unplugged, so useless. This is not a comfortable room at all, and with all residents in studios, this should be a substitute for having their own living room space!
I like the "small cottage" concept so much, but it is just not carried out well here. Cottages are also a bit shabby and cluttered. There are lovely open and screened porches in each cottage -- which are inaccessible to residents. Upstairs, the porch is closed permanently. Downstairs, porches have no furniture or doors to them are locked and must be opened by staff. As a result, they are almost always empty.
From Brookdale Richmond Heights
Brookdale Richmond Heights provides our residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living we customize our care offerings for the individual. This allows each assisted living and Alzheimer's care resident the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents at Homewood at Richmond Heights enjoy life with the support they need, coupled with the proper lifestyle and care accommodations as their needs change.
We promise Respect for Individual Preferences and offer personalized care needs in an atmosphere that encourages each resident to live in health and longevity. Our residents enjoy life with the support they need, coupled with the appropriate assisted living and Alzheimer's care accommodations as those needs change.
Our community is dedicated to enriching the lives of our residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.
Our Clare Bridge Place program serves those with Alzheimer's disease and other forms of dementia. Each day, we promise to work to deliver Daily Moments of Success for each resident. The Clare Bridge Daily Path provides structure and activities each day designed to meet specific needs of those with dementia, while the Clare Bridge Dining Program, designed by a gerontologist and registered dietitian, helps residents in need of Alzheimer's care retain the ability to enjoy and master the daily dining experience.
Location of Brookdale Richmond Heights
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