I've been a resident at this facility for eight months. I came here for rehabilitation (physical therapy), so I could walk again after a long hospital stay at Valley Medical Center without daily walks left my leg muscles atrophied (you'd have to ask my ex-doctor why that happened). Toward the end of my hospital stay I did get some therapy and I was able to walk some 20 ft by the time I got here. I came here ready to get down to business but instead, I was left lying in bed for SIX DAYS, doing absolutely nothing. When they finally got me out of bed, they had me stand at the edge of the bed with the walker, had me sit back down, and called it a day. Despite my frequent, loud protests, they kept my therapy at this level, so that I soon lost all the progress I had made at the hospital. After just two weeks here, my insurance company cancelled my Medicare coverage because I wasn't making sufficient progress. The State Report on this facility, dated 5/21/14, cites instances in which the facility "Failed To: Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured." Also, "Failed To: Ensure services provided by the nursing facility meet professional standards of quality." These failures may or may not have to do with my specific case; I don't know. However, they certainly show the kinds of things that go on here. Anyway, at that point, the facility immediately stopped all physical therapy because they "might" not get paid. I lay in bed for 13 days, at which point I got an official notification from my insurance co. They said I could file an appeal; in the meantime, they said, "You may continue receiving whatever therapy you've been having." In other words, I COULD have continued having therapy all that time, but the nursing home didn't bother to check. I won the appeal, but had to return to the hospital. See, in that whole first month I was here, I only got ONE bath. That led to a severe fungal infection and cellulitis. I begged the hospital not to send me back here, but they did. I began having "therapy" again, but some two weeks later, I had to go back to the hospital, where I was diagnosed with a MRSA skin infection, as well as a blood clot in my leg and possibly one in my lung (which clots I attribute to lying in bed so much, as I'd never had a blood clot in my life). To make a VERY long story shorter: eight months later, I'm still here and in worse shape than when I got here. This place frittered away all my Medicare coverage; now, I don't even get therapy from the physical therapists anymore. Instead, they send me RNAs, who are basically glorified CNAs. They have no idea what they're doing (State Report: "Failed To: Provide care by qualified persons according to each resident's written plan of care.") I have filed several complaints with DSHS. They come here and meet with the administrators. Promises are made, but never kept. I don't understand why DSHS doesn't bring the hammer down on these people. I am truly desperate.
In addition to the above, this place is woefully understaffed. Prepare to wait a half hour to an hour anytime you need anything, including help to go to the bathroom. There are no phones in the rooms. All the residents share a filthy, old cordless phone -- how hygienic is that? (State Report: "Failed To: Have a program that investigates, controls and keeps infection from spreading.") No wonder the flu is rampant here now! My room is at the end of the hall, so the phone is out of range in here. I've had to use my own, prepaid cellular minutes. Got an iPad to while away the time or conduct important business? Forget it. The Wi-Fi here is constantly going out or crawling at a snail's pace. I have begged and pleaded with them for MONTHS to fix it, but nothing is ever done. (State Report: "Failed To: Provide activities to meet the interests and needs of each resident.") In fact, I was recently told by the administrator here "Well you know, we're not obligated to provide Internet here." When I go to post this review, I may have to try 20 times before I get an Internet connection. The food here is beyond horrible, so I've had to buy nuts and trail mix to keep from starving. The meals are super high in starchy carbs and very low in protein. I remember one meal: mac and cheese (with barely any cheese), peas, two slices of bread, and bread pudding. Starch, starch, starch, and starch. Yummy. Another classic: egg salad sandwich and a bowl of beets. OK, there's protein in the egg, but who dreamed up this bizarre combo? (State Report: "Failed To: Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.") The staff here is generally very nice (with some exceptions), but most speak barely any English. Nobody knows how to use a thermostat. I asked one lady to turn the heat off; a while later, I was suffocating. After waiting and waiting for help, it turned out she had turned the heat all the way UP. These kinds of things happen constantly here.
Thank you for sharing your feedback on our center, and we appreciated the opportunity to discuss your concerns in more detail. We strive to provide the highest quality care possible to patients at all times, and to do so in a nurturing and fulfilling environment. We are sorry to hear that certain aspects of our care did not meet your expectations. Your input is incredibly valuable to us and we will use it to improve our center – we are always doing whatever we can to enhance the patient experience.
-Administrator Leslie Jensen