I will preface this review by stating that there are some nurses and CNA's there that are caring, but overall, we were continually disappointed, frustrated and angered by the lack of care and communication at Manor Care. My father was placed here for 3 months of skilled nursing after suffering a severe stroke. The main reason Manor Care was chosen by my father was because there was a private room available at no extra cost.
The entire time he was there, we had to ask for him to have hot water access in his room almost daily. I had been there numerous times when his feeding tube either got clogged or was finished and an alarm was going off in addition to us pressing the nurse call button. Response time varied from 20-30 minutes, and often I would walk out and find someone myself. He was also not bathed on a consistent basis (scheduled for 2 "real showers" per week with bed baths in between). The "real showers" were often skipped and we were "told" he got a bed bath, when it was clear he had not been (skin condition and body odor). Several CNA's gave me the reason of not enough of them on duty, which could be true, but points to a larger management issue. In the beginning after not getting much response from staff on duty, I started reporting these things to the administrator via email. At first she was very responsive, and then it tapered off and we pretty much gave up and just tried to ask the nurses that we knew would get things done.
The therapists seemed to work well with him, however now that he has been moved to a different facility for long term care, I feel they did not work with him to full potential. They also did not send but a few case notes to the new facility, many of which were incorrect information, so the new therapy team had no idea where to start with him.
When it was time for his discharge, the plan of care meeting was a joke, as none of the therapies showed up, and the social worker didn't know the answer to several of my questions that seemed sensible (i.e. how do your non-ambulatory patients receive dental care?). I couldn't get a hold of social worker (only could leave voice mails) when I was trying to get the transfer process moving. On a Wednesday at 4:50 pm she called me and said they were transferring my Dad that day at 5:00 pm (10 minutes notice!).
Manor Care also made a surgery follow up appointment for my father but didn't tell me or the new facility upon transfer. The appointment ended up being missed because he had been transferred to the new facility, and when the specialist's office called Manor Care they said they didn't know where he went nor did they have any alternate contact numbers for him.
I would not recommend this place to anyone who needs skilled nursing or long term care. The new long term care facility my father is in happens to be older and very full, but it is a 180 degree turnaround from Manor Care. The staff are all cheerful and helpful, and the mood is starkly different from the somber mood at Manor Care (compare a silent dining room of elders to one that has many staff roaming around talking and joking with the elders). The therapists are very engaged with both my father and myself to keep me informed of his plan of care and progress. I cannot say Manor Care gave us the same consideration. I feel sorry for the patients there that do not have a family or friend advocating for them. I was there every day, and my squeaky wheel still did not get satisfactory grease.