Prattville Health and Rehabilitation

Karen

My father was at Prattville Health And Rehabilitation for about 3 weeks. It wasn't that the CNA staff wasn't capable, it was that they had too many patients. They weren't able to take care of the patients. I had to stay with my father 24/7 round the clock for him to receive what I consider appropriate care. The rehabilitation people, the physical therapists, and the occupational therapists were wonderful. It was just that the place was understaffed. The building and the facilities needed to be updated. My father's room was acceptable. I wouldn't call it anything extravagant. The food was also fair. Some days were better than others, but they were adequate. Their idea of an activity was to roll the elderly people in the middle of a tiny room and watch TV. Half of them were lethargic and smelled like urine. Overall, the staff was nice and seemed capable. But they change my father at 5:00 in the afternoon when they bring him his supper tray and the next morning at 6:00, the supper tray is still there. He's supposed to be changed every 2 to 3 hours. And if I had not been there, he would be sitting in a soiled bed. It was not acceptable, and that happened more than once. And on the weekends, it was really bad. There were no RNs there. There was an LPN that sat at the nurse's station and the rest of them were CNAs. The LPN never did any work. The CNAs did the work and some of the CNAs had anywhere upwards to 18 patients, and that's not acceptable. We had some good CNAs, it's just that they couldn't get around to everyone.

Russell

My dad was at Prattville Health and Rehabilitation. The only thing we were really satisfied with was the little technicians that kept him clean. The nurses there could care less. You couldn't get any of them to help him with anything. They just sit behind a desk at the nurse's station. We would go there and alarms are going off where people had pulled their pull cords, and they just lay back in their chairs looking at their cellphones. Any time you walk up to the nurse's station, they would just sit there and play on their cellphones or do whatever they wanted without asking you if they could help you. This is on the rehab side. One side is a rehab center, and the other side is a nursing home. The part that we did not like the most was the administrative part of the rehabilitation side. They were the most racially discriminating three people that we have ever dealt with. They put you on speakerphone, and argue with you, and three of them talking at one time because they're all three in the same office and tell you just whatever popped into their head. They called me two days before Christmas and told me his insurance quit covering and that we had to have him out on Christmas Eve morning. So I went to them and started self-paying because his insurance had quit covering him. It was a miserable, miserable experience with the administrative staff. They took his arthritis medicine and would not give it to him. It's some cream that he uses on his hands. His desserts would be these little miniature honey bombs and muffins in plastic packages, and he couldn't get them open for a long time. He would tell them, and they would not help him open them. The little girl that kept him clean, if she happened to come by, would come in there and open their stuff, but there were a lot of days he couldn't even eat his snacks or drink his milk because he couldn't get the packages opened because his right hand would not work. I paid $2700 for the first week of extra stay, and that was for rehab, and he received rehab one time during those seven days, and the rest of them were all for Christmas at different times. So for $2700, he got an hour and a half of rehab.