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Reviews of The Pines at Poughkeepsie Center for Nursing and Rehabilitation
Joan376513 March 04, 2017
I am a friend or relative of a current/past resident
My father was at The Pines at Poughkeepsie Center. It was beneficial for him. He received OT and PT and was kept very busy. The nurses and the people that came into his room were very good and seemed very caring. My father didn't usually like the food, though. He was on a diabetic, low-sugar, low-salt diet, so a lot of the food was bland.
kopatop February 20, 2017
I am a friend or relative of a current/past resident
I have a very close family member in the Pines for rehabilitation. The place give a terrifically clean, professional environment. For the most part the staff is friendly. There a few of them though that are cocky and don't feel they need to acknowledge the family members when concerns are brought to their attention. Oxygen tank has run out and left like that. Left sleeping in the hallway waiting for therapy for a few hours. When the patient fell asleep waiting his head was hanging. Keep in mind this is directly in front of the nurses station. Not one person thought they should wake him or give him support for his neck. Nobody cared that he was waiting in the hall to be taken for physical therapy for an extended length of time. Had we not gotten there and found him there like this he would have remained there for several hours. The were not taking him to therapy for a few more hours. Just before dinner his oxygen tank was almost empty. When it was brought to an aids attention she said he is fine. Being familiar with the length of time a low oxygen tank has before running out we knew he did not have much time. But the aid left us hanging. The tank ran out just as his dinner was brought to his table in the dining room. Had to go get another aid to get a nurse. They were unable to find the key to the oxygen room. He had to leave the dining room and be brought back to his room to get hooked up to the oxygen machine while they tried to find the key. Had my family had not been there he would have been left there with an empty oxygen tank. Standing near the nurses station waiting for the elevator I heard all of the aids and nurses trying to locate a key to the oxygen room another day as well. There is a sore on his bottom that was being packed with Lanolin cream. This cream is intended to be used to avoid a sore. Not treat and pack a sore with. Had we not read the cream tube we would not have known this. We immediately brought the matter to the attention of one of the staff. The appeared concerned and bothered that this was going on and privately suggested to get the nurse into the room and make her look at the wound and be aware of the mistreatment of it. The nurse was unaware of the wound. Claims nothing was brought to her attention and she had not inspected him herself. His adult diaper should be changed every two or no more than three hours. Almost an entire day went by and it was not changed. Thankfully family is visiting him daily at all hours to keep on top of his lack of care. After a full week in their his rehabilitation is no more than a 30 minute nothing!. Two family members arrived early to witness what quality of therapy and exercises were being done. WOW!! The patients are place in one area and told to do one thing. The staff member walks away and never once looked in the patients direction. Sat at a computer. Weekends are a story of its own. Under staff!!!! One person bringing meals into the dining room. The food was taking so long and it was arriving to the patients cold. Rehabilitation on weekends is almost not being done... Is there a discount price for weekends for the patients? Diet restrictions are not being followed by any far stretch of the imagination. Thankfully having family there at meal times we are able to catch the daily errors. Terrible to imagine what is happening to the patients that are not fortunate enough to have family and loved ones over seeing their care. How this place was rated almost a 5 star is beyond me. Lucky there are many wonderful hard working and dedicated staff there. But not enough to offset the others that are not any good. Some of the staff project an attitude that we and the patients are their for them. The need to be reminded the facility is being paid good money for every single day. They are there for the sole purpose of the patients (our loved ones). We are now looking to bring my father home and get outside care to come to the house. He is not there to be laying in bed or sitting in a corner in a wheelchair all day. He is there to gain rehabilitation to gain strength to aid in his care at home. This is not happening. It is like he is in a holding tank going no where. I want to have him go to more exercise/rehabilitation sessions and film them. Make sure I have several recordings of the terrible service they are providing for my father's needs. Would also help to film and document other regular daily mistakes so they can not be denied when the proper attention is brought to investigate these concerns. This place has the potential of being a 5 star but that surely has not been achieved. Don't be misled by that rating. Diet restrictions are important details to be followed. Somebody on no salt, no sugar and all drinks to be thickened are getting food brought to them that to not meet these restricted needs.
Caring112494250 September 07, 2015
I visited this facility
The Pines was very nice, and the staff seemed friendly. The apartments were too small for our needs, and that was the dilemma there. I would just say larger apartments because they seemed rather small especially if there were two people living there.
mcamp710 April 30, 2012
I am a friend or relative of a resident
After my mother fell in the shower and broke her hip she was taken to Eden Park for rehab until she could take care of herself again. Because she didn't have the best medical insurance there wasn't a lot of choices and this one was the closest to home. Poughkeepsie in general is not a nice city and this place fits it perfectly. The staff are lazy and incompetent and did not try to hide the fact that they did not care about the patients. The first time I visited my mom I cried because I could not take her home. She told me that she would be starving and no one would bring her any food. They made her feel humiliated for not being able to do things for herself. The cleanliness was not the worst, but definitely not the best. The floor that my mom was on was the assisted living floor and the rest of the floors were for the nursing home patients. You could hear noises from up there that made me feel ver yuncomfortable. The staff constantly talked about how they didn't make enough money to do the nasty stuff they had to do. My mom was there for about two months before she was moved back home with the care of an aid. After seeing that place, I would never put my mother in a nursing home.
About The Pines at Poughkeepsie Center for Nursing and Rehabilitation
The Pines at Poughkeepsie Center for Nursing and Rehabilitation is a nursing home in Poughkeepsie, NY that provides patients with skilled nursing care as well as private or shared accommodations.for more details on housing, services, and rates.
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