Reviews of Accel at Willow Bend
fair treatment December 13, 2016
I am a friend or relative of a current/past resident
My mother recently stayed at the Accel Rehabilitation Hospital in Plano a few weeks and this facility was fantastic in all categories. Then she was transferred to Accel at Willow Bend for final rehab prior to going home. Accel at Willow Bend was a very bad experience for her and her family as described below. I tried calling my mother at Willow Bend’s 24/7 phone number 214-501-4672 nine (9) times the first two days she was there and no response after 12 rings for each call. I had to call on her cell phone to speak to her. I contacted Accel Rehabilitation Hospital about this and I was informed they also had a hard time getting someone to answer the phone there. After a few days at Willow Bend my mother complained about her leg hurting and maybe having an infection as the wound around her recent leg surgery was very red. The nurse who visited her room told her the leg was fine and looked normal to her. The next day the pain increased and she requested to see the staff doctor who determined it was an infection and started antibiotic IV therapy immediately.
My mother was also using a feeding tube for food consumption. She had complained several times about pain where the feeding tube was attached to her stomach. The staff thought just feeding her slower would remedy the problem. A couple of days later my sister visited her and requested help for our mother’s severe stomach pain and the staff said the pain was not an issue. My sister called 911 and my mother was transported to an ER who immediately did surgery and replaced the feeding tube to correct the issue and stop the pain. After surgery she was transferred to the Presbyterian Hospital where she stayed until she could be transferred to another rehabilitation facility for full recovery.
I would suggest anyone considering to use Accel at Willow Bend to reconsider your options.
Batman1 October 01, 2016
I am/was a resident of this facility
I saw the responses below and wanted to share my experience since I have had a fabulous experience at this facility. The staff is very caring and work extremely hard to make my stay accommodating. I would recommend this facility to anyone and I am glad I chose to come here.
Gran2 September 09, 2016
I am a friend or relative of a resident
My father has been there since August 29th. He had a stroke. After leaving the hospital, he was taken to Accel on Marsh for less than a week. They were good to him there. At the Willowbend location, the actual nursing staff has been good to him. During the day, Rita is great. At night, Margaret is great. However, he often needs assistance, pushes the button many times, and no one shows up. I have changed his sheets 4 or 5 times myself. On several occasions, I have asked for help and the staff member either just stares at me or says that's someone else's job, He had a stroke and can't talk well so he yells. The staff tells him to quit yelling. He can't help it. I go there everyday. Sometimes twice a day. Often, there are wet sheets laying on the floor, the trash is overflowing, the floor is sticky or has bits of food on it., the movable trays are sticky, and my father's clothing is dirty from him trying to feed himself. If he shows any resistance, the physical therapists do not try to talk him in to dressing (with help) and going with them for therapy. So he just lays there and sleeps all day. I have spoken with the administrator and nothing has really gotten better. I work full time, and when I go to visit him after work, I'm usually there 1 to 2 hours changing his bed, changing his clothes, feeding him cold food because no one would wake him up and help him eat, and trying to get someone to help me with him. If he yells at them in frustration, they just leave him to rot. I am too frail myself to move him around much, and he cannot walk even with assistance. I am looking at other options at this point. I can't take it anymore and my father is miserable.
Sorely Disappointed August 23, 2016
I visited this facility
In the last two years I have had two older friends at Accel at Willowbend, each at two different times. In each instance the physical therapy has been great. I wish I could report the same for the general care / nursing and aids. In the first visit, we were greeted by a lovely lady proclaiming that each morning she would come in and make sure the patients are up, the room has been cleaned and they are happy. I'm not sure if that gal exited her position there or if the policy changed on day two because she was never seen again.
Although the care seems adequate during the day, Monday through Friday, the night and weekend staff are lazy and rude and sometimes down right mean. People are left unassisted even when the call buttons were pushed. Each time my friends have been admitted the experience seems to be worse. Medications are not dispensed in a timely manner (according to Dr's. orders), patients are simply left in the hallway to make their own way back to their room after therapy and the attitudes of the staff seem to be worse than ever. Although the facility is pleasing to the eye, it is my opinion that they are simply putting lipstick on a pig.
I am well aware that serving the public and older individuals is not an easy task. I am also aware that there are many more patients than staff but what they fail to remember is that they are dealing with individuals that may be in pain, scared and at the very minimum, there for rehab and assistance. A boost in the workers attitude would go a long way as well as communication and follow up. The patients should be able to feel dignified and not a bother.
Looking for better options November 23, 2015
I am a friend or relative of resident
My mother spent 2 1/2 weeks at the facility following hip replacement.
1) The administration was some of the worst I have ever seen. The "initial consultation" was scheduled two weeks into her 2 1/2 week stay and only reluctantly moved. I did not receive a single returned phone call the entire time my Mom was there. I had to track people down in the hallway in order to get updates. 2) The night staff was unskilled and (sometimes) mean. They did not use a belt when lifting the patient. They insisted that her clothes be changed even though I had just helped her put on clean clothes. They took her clothing against her wishes. They woke her every morning at 5am to give her an antacid. Most of the time the person administering the medication could not explain what the 5am pill was for - very disturbing for someone who is disoriented from surgery and in a strange environment. 3) Staffing is not gender-friendly. Male staff is assigned to help female patients with very personal services. 4) Check in early.....With the delays from the hospital, we did not arrive until the day-staff was off duty. No bedside commode was available. She was put in a diaper and told to use that. When she did not get help in time to use the toilet, she was told she would have to wait with a soiled diaper until the staff person had "more time". 5) In fairness, the physical and occupational therapy was provided M-F and the staff was excellent. They found a good balance between tough and caring. Only reason for the second star. I still would not go back.
Caring107152150 October 29, 2015
I am a friend or relative of a resident
Accel at Willow Bend was a beautiful facility. It was a brand new place. The rooms were very pretty. The occupational and physical therapy were very good. Communication is not always the best. They would call me when mom had a fall or something happened. However, I think they could do better. I think they could have communicated better with the family about what they were doing with the patient. But overall, the staff was very nice. Each resident has their own room.
I had also sat and watched my mom eat. The food I saw was good. They had a good variety of healthier food. They had snacks if the residents were hungry. The family could bring food in. They had an activity room, a courtyard, and little living rooms. The staff tries to do something every week to indulge the residents. To be honest, I did not like it when I first put my mom in there but I have grown to like it.
Caring113011050 September 18, 2015
I am/was a resident of this facility
I am currently at Accel at Willow Bend. The staff is very friendly and caring. The rooms are large and adequate. The dining room is fine. The food is institutional. It's not gourmet food, but good. They do have different activities like bingo, informative lectures, and Wii activities, and televisions are provided in the lobby.
About Accel at Willow Bend
Accel at Willow Bend is a nursing home in Plano, TX that provides patients with skilled nursing care as well as private or shared accommodations.for more details on housing, services, and rates.
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