I picked Shadyside ManorCare because of their overall rating, 4 stars if I'm not mistaking.
Well, Please do not go by the rating only. Me deciding to place my mom there was so wrong. The best staff member I encountered was the evening front desk receptionist, I believe her name was Marlene. Just wonderful. The Administration Staff, they will communicate with you, within a day or so that the insurance is about to run out. It is very hard to communicate with the Administrative staff there. When you leave specific information on where you can be reached, they do the opposite, and then complain that they cannot reach you. Really strange. Now some of the nursing staff was ok. That's about all I can say. No one ever comes and tells you anything about your loved one, if they see you, they go the other way, and if you come in during evening hours and you have questions, it seems everyone avoids you. They do not acknowledge you unless you say, EXCUSE ME, then you get a response like, " I'll see who her aide is, or we don't have anything like that, I will put in a request to the doctor. The staff does not seem to know anything, and they don't care to know. My mom was in and out of Shadyside Manorcare. To the Hospital a few times and then returned to Shadyside ManorCare. this last time, her legs were really swollen, and she has a number of health issues that would cause this. I inquired to speak to the doctor or someone, I never got a response. I also ask the nurse if they could provide my mom with the special hose, to help get rid of the swelling. no hose, no response, no nothing. I then had my mom transferred to another facility and my mom's legs went down within a 24hr period. I was so happy. It seems my mom was not getting all of the care she needed. Now, don't get me wrong, I thank the staff that did care for my mom while she was at Shadyside ManorCare, but I just feel that all staff members are not created equal. You have some that are hard working and willing to go the distance for the patients that rely on them for help, even though they are so overworked. Then you have the others who clock in for their hours take all their cigarette brakes and do as less work as possible. I hope this is not the work ethic that is encouraged by Shadyside ManorCARE.