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Reviews of Simpson House Inc
Patricia607823 November 22, 2016
I visited this facility
Simpson House seemed to be as very caring community. We met some of the residents there, and it was a very nice community. The staff was very friendly, very accommodating, and very professional. The place was clean and bright. It was an older facility, but they were building small apartments next door where the building was. The new building would be more modern.
dwcool November 19, 2013
I am a friend or relative of resident
Dissatisfaction with the proper attention/care provided to my 82 year old family member who has been residing at this facility for 3 weeks. My dissatisfaction lies in the lack of care for my family member and lack of supervision for other patients at this facility. My uncle had major surgery before being sent to the Simpson House for rehabilitation. The first week of him being there went well. I went with my uncle when he was first admitted to get a feel for the comfort, cleanliness and professionalism of the staff. I was pleased with the attitude of the staff who would be caring for my uncle. I was assured that he would be given the best of care. Over the first week, things were going good with his progress and his treatment from the staff. Although my uncle was never harmed in any way, the attitude by some of the staff for his well being went south. Patients are told upon arrival not to keep anything of value with them in there rooms, and as such the only items left with my uncle were a few articles of clothing for him to change into. My first complaint is that of about 10 t-shirts that my uncle had to change in to, he has been left with 1 after his shirts were taken to be washed by the facility housekeeping and his name written in each of them. He was left with only this 1 t-shirt for almost a week with staff members providing him someone else's shirts to wear. My uncle, as well as myself, reported this to the staff members and were told they would locate his clothing. There was never any recorvery of his clothing. Also personal items, such as his personal bar of soap, was taken from the bathroom. My next complaint is that due to my uncle's surgery, he was left with 2 pouches bandaged to his sides that he must learn how to clean and change on his own for when he is released to go home. Materials given to him to take home for use to take care of himself were used by facility staff and he was told they would be replaced. He was told it was more convenient to use his materials then to run and get materials from facility stock. But he was assured items would be replaced. During a recent visit I noticed stains in my uncle's t-shirts where it looked like the areas from his surgery have been leaking. My uncle told me that he himself bandaged those areas the best he could after several attempts to get staff to come change his bandages failed and each person that came to find out what he needed passed the buck on to someone else with no one coming to change his bandages. Lastly, my uncle woke up from his sleep to find another patient in his room going thru his things and almost climbing into his bed, after several attempts to get someone to come assist, before staff members came to get the patient out of his room. Several other times, when my uncle returned from therapy, he found other patients in his room looking for things. I am thankful that my uncle is well and alert enough to know how unsatisfactory he and unfortunately some of the other patients are being treated and can voice his concerns. Because of this he has been free from the yelling he's witnessed to some of the other patients. Not everyone at this facility is lacking professionalism, kindness and courtesy towards these elderly patients, but since my uncle has been in this facility, I feel a need for me to express my dissatisfaction with some of the staff at this facility.
About Simpson House Inc
Simpson House Inc is a nursing home in Philadelphia, PA that provides patients with skilled nursing care as well as private or shared accommodations.for more details on housing, services, and rates.
Features of Simpson House Inc
- Garden And Patio
- Security Gate
- Guests At Mealtime
Location of Simpson House Inc
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