Reviews of Otterbein Portage Valley
Overview of Ratings
February 07, 2017
Business practice is awful. Client died 10-19-16, now 2-7-17 and no statements since 11-1-2016. Credit balance due to family is $3,391.48 and still can't get the refund paid. No one answers the phone in the business office and they don't return phone calls. Corporate office does not provide a way to communicate with central billing or anyone in authority. I deal with many nursing homes and this has been the worst experience.
October 07, 2012
I am a friend or relative of a resident
I have visited Portage Valley many times and I can give very high ratings based off of those experiences and the things that I am told from the resident. The nurses are very friendly to my aunt and to us as visitors every time we visit here. Sometimes there will be many of us that will go to visit at one time and the nurses will always help to bring in additional chairs for us to sit on and will even bring a pitcher of water and cups in for us all. The facility is always clean in every aspect from the landscaping, lobby, hallways and my aunt's room. The management does a very good job at keeping the facility looking excellent and that is a reason why the community thinks so highly of the facility.The one complaint that I hear from my aunt is the generic food and lack of options. However, for that matter I haven't heard of many nursing homes that have exceptional food. My aunt always expresses that they repeat food options often, sometimes in the same week.
Features of Otterbein Portage Valley
Medicare (ratings last updated: 01/24/18)
- Medicare Provider Number: 365571
- Ownership Type: Non Profit Church Related
- Date Certified: 01/01/2018
- Resident Capacity: 50
About Otterbein Portage Valley
Otterbein Portage Valley is a nursing home in Pemberville, OH that provides patients with skilled nursing care as well as private or shared accommodations.for more details on housing, services, and rates.
Map of Otterbein Portage Valley