Manorcare Health Services
74-350 Country Club Drive, Palm Desert, CA 92260
3.42
(14 reviews)
Photos of Manorcare Health Services
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Reviews of Manorcare Health Services in Palm Desert, California
3.42
(14 reviews)
Facility
3.6
Staff
3.7
Food
3.0
Activities
3.8
Value
3.7
scameli
1
|
April 2, 2020
Terrible facility. Dirty rooms. Patient bathroom dirty. Very slow to answer call lights. Sometimes leaving patients over an hour to be changed or moved. Nurses and CNAs are rude, with a few exceptions. No one answers your phone messages from Administration on down. Outside doctors orders are ignored. On staff doctor has not seen my loved one except for the first day she was admitted. I have asked repeatedly for him to review her records and evaluate her. No response. Dont be fooled by the photos. Patient rooms are nothing like ths photos and patient floors ars not mopped. I can't wait to move my partner to another facility where she will get good care. And I wont have to bring her meals. The food there is horrible and not nutritious.
Provider Response
MarkGrey
1
|
June 9, 2019
I find it really hard to believe that this place has a 4 star rating. The only reason I gave it 1 star was because that was the only option available. If there was an option to give it minus stars, I would give it a minus 5 star rating. My elderly mom was sent there from the hospital because she was on IV antibiotics for pneumonia. She arrived there on a sunday at around 6pm and didnt get an IV in her arm until monday at around 6 pm, 24 hours later?! Then after 2 days of my mom being there my mom wasnt showing any signs of improvement. So I started going through the paper work from the hospital to see what kind of antibiotics the hospital had prescribed my mom. Manorcare was giving my mom the wrong antibiotics for 2 days?! My mom has late stage dementia. She cant feed herself, she cant drink liquids without assistance. She is 100 percent dependant on me to do these things for her. I repeatedly explained this to the staff there. But they repeatedly pushing my moms food tray in there without helping my mom eat. They would put liquids in her room on the end table next to her bed but not once did anyone come and help my mom drink or eat unless i went to tell them that she needed help eating and drinking. Most of the time I just did it because they certainly were'nt going to unless told to?! My mom was there less than 2 weeks and by the time she left she had a sore on her bottom near her tailbone that they had rubbed completely raw. I never once seen them use water and soap to clean my mom. They were only using wipes, which is why my moms bottom was rubbed raw. This place was an absolute nightmare. DO NOT send your loved one there.
Provider Response
Pam
5
|
May 10, 2019
My mother in law is in Manorcare Health Services for rehab. Its nice, clean, and the people there are very busy. Shes fed on time, rehabbed twice a day, 6 days a week, and its excellent. I have not gotten any complaints from her whatsoever whenever Im there. Its just constant coming and going, and checking on her, so its good. She said the foods really pretty good. Shes always had a roommate since shes been there. The room is not bad at all, it could be a little bit bigger, but theres no reason for it to be bigger I guess.
Provider Response
GwenS
5
|
October 17, 2018
I was impressed with Physical and Occupational Therapy and their staff's ability to help with my recovery. Overall, All staff were patient and had a positive attitude. Noemi, Jennifer and Sara CNAs were courteous, helpful and very friendly. I really enjoyed the following activities: Happy Hour, Monday Night Football and Bingo. The food was excellent. Definitely would recommend to family and friends who need Physical, Occupational Therapy and Rehabilitation.
Eilleen S
5
|
October 16, 2018
My late husband and I have been patients at ManorCare. The facility has always been a place of comfort after Illness. I myself have been at the facility several times for Physical, Speech and Occupational Therapy and each time the staff made me feel like I was family, especially David (Admitting Nurse). There are so many wonderful nurses, nursing aides, therapists hat I cannot remember all the names ……kudos to all. Having the same physical therapy staff helps with the healing process. The staff is very friendly and willing to help make returning patients feel welcome. I would rate the physical therapy staff as excellent. Therapy is geared to individual needs. The cuisine needs improvement, being on a special diet a weekly menu would be nice to have on a regular basis. I would rate the cuisine as average. It has been a good experience during this stay at ManorCare.
residentdot
5
|
September 18, 2018
All of the Nursing Staff (Sean LVN), CNAs (Noemi), Occupational and Physical Therapy Staff were incredibly caring and wonderful. The food and custodial services has improved since my last stay at the facility. Would highly recommend.
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Services and Amenities of Manorcare Health Services in Palm Desert, California
General
- Resident Capacity: 178
Medicare
Health
1.0
Overall
1.0
Quality
4.0
Staff
2.0
About Manorcare Health Services in Palm Desert, California
Manorcare Health Services is a Senior Living provider in Palm Desert, California that offers residents Nursing Homes and Memory Care services. Contact Manorcare Health Services for more details on services and rates.
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