I had to put 1 star to be able to leave a review. This place deserves a zero. This is the worst facility I have ever had to deal with. They do not do their jobs, they ave no compassion for their patients and no matter who you complain to, the problems are never corrected properly or timely. My mother in law was admitted on July 5, 2017 and was on her 4th bedsore by the beginning of October. The staff never discovered the sores, they were always found and brought to their attention by a member of the family. She wasn’t being changed in a timely manner and she wasn’t being repositioned in a timely manner. The staff do not read the chart or familiarize themselves with the patient before they make insensitive, incompetent calls to the family that cause emotional distress. My mother in law has cancer that has metastasized to the base of her windpipe causing her to speak barely above a whisper. The nurse asked us “how long has she had the sore throat!” I asked her if she had her chart in front of her then instructed her to read it. She then saw the cancer and proceeded to ask us if she was on Hospice. I asked her to continue to read the chart. Her response was “oh.” We have a picture of a diaper that is so soaked and wet until it looks heavy enough to break a window if you threw it! You ask questions, nobody ever knows anything, nobody ever has any answers; you follow the chain of command all the way up to the facility administrator and you still don’t get help. She doesn’t get seen by the doctor on a regular basis because she is long term. I’m told the nurse practitioner sees her but she doesn’t make any notes!! We all know if it’s not charted, it’s not done. After complaint after complaint and meeting after meeting, I finally blow up. Once that happened, they were really attentive and working diligently to get my mother in law out of their facility. Because they didn’t want to hear the truth from me, they were trying to send her out IN THE COLD at 9:30pm to a Hospice facility to wait there until she could be permanently placed in another long term facility. My husband had to put his foot down and demand that they leave her there until we can find a place to relocate her of our choosing because there was no medical reason for her to be moved. If they were that diligent and attentive about just doing their job, we wouldn’t have an issue in the first place. I wouldn’t recommend for anyone to even put a DOG there.
We are sorry that you are having a negative experience with your mother-in-law's care at our center. Although we cannot discuss any specific issues on this site due to patient privacy, we would like to talk with you about your concerns. Please contact our Care Line.