Unfortunately for our Mother, her husband, (no he's NOT our father!), will not allow her daughters to take over her care and bring her home with us, so she is stuck in this place of no return! This is the only Dementia/Altzheimer facility in Ventura County. What more can we say that hasn't already been mentioned in the other comments. We speak up and we speak up loudly! I would like to ask the 95% of non-caring Staff, "What if it was your family member or friend in this place and you constantly find the following":
Dirty and smelly bathrooms (feces and urine on the floor, toilet seats, and yes the sink too!)
Waste baskets filled with dirty diapers/pull ups, and soiled clothing
Patients not changed or checked for soiled undergarments for hours! Left in their own mess, to sit in a chair for hours while the staff sits around texting! (Our family member also experienced this same thing and we caught it ourselves and made sure the responsible staff member was made accountable for it!)
Bladder infections are high in this place because of the findings in the previous point!
Patients screaming for help and light board flashing and NO ONE has any sense of urgency. (I personally went to a room where a patient was calling for help. I found the woman trying to get out of bed alone and was tangled in the bed rail calling out for help. I alerted the nurse (who happened to be standing right outside the door!) and he acted so surprised yet he didn't go in the room to check.
High rate of non-responsive non-caring staff.....yes that is true.
Janitorial staff.....Hah...that's using the term lightly. Be ready to be confronted by an angry janitor because you complained and asked for something to be cleaned up or mopped!
Angry CNAs......yes...that too. Be prepared to be confronted by them because you complained of their care of your loved one.
The food is not nutritious and in most cases is mildly warm to cold. We bring fresh fruit and snacks from home for our family member.
The list can go on. We try to keep it all in check and complain as needed. This facility is being paid to care for these helpless individuals, and it's a shame more family members have not stepped up and held the facility accountable for their actions. How this facility can receive a 5 Star rating from Medicare is beyond belief! When our family member was placed here we saw the 5 Star rating and thought, "oh good....at least she'll be well taken care of". Boy we couldn't have been more wrong. For this reason we are there in shifts and take turns making sure someone is there everyday to check on her. It's obvious to us when we arrive and see some staff members scattering it's because they know we will not tolerate their lack of professional behavior and lack of empathy. For those 5% of CNAs and Nurses who DO CARE and show how much they care through their actions, they are to be commended. But their numbers are so few and they can't be everywhere. They themselves have said they would NEVER put their family in this place. We have made formal complaints to the County but we are unable to be given any follow-up information as we were told it was "confidential".....??? All we can say is, check on your family members/friends regularly, pop in unannounced, COMPLAIN as needed and keep complaining. Complain to the Dir. of Nursing Staff as well as the Social Worker. If you just complain to the immediate Staff, trust us, it will not go up the ladder. Keep track of dates, names, and violations. Report it! This could be you some day, how sad is that!