Reviews of Westminster Care of Delaney
Deeann2 March 19, 2016
I visited this facility
I visited Delaney Park (Westminster Care of Delaney) for my father. I liked the staff-to-patient interaction and how they’re very friendly to each other. It was more of a family-oriented place. However, I don’t know if they were able to handle a dementia patient, and they didn’t seem to have as much space as what we would have liked.
cdayton August 29, 2011
I am a friend or relative of a resident
My father stayed at this facility short term, following a hospital stay for heart related surgery. This facility is probably average and did meet his therapy needs for rehabilitation. It is clean, but not as clean as others I have visited, and though staff are friendly, I wouldn't consider them to be attentive to a level that they know most clients in an individual manner. More than once I saw a nurse (or other staff member) approach my father and either not know his name at all (calling him Sir for instance) or confuse his name with another patient (he was called by his roommate's name at least twice during his stay). My father shared a room with another man while he was here. Our preference would have been a private room but the facility only has a limited number of private rooms and I would consider that to be a limitation, especially if we had been looking for longer term care. The facility has a small outdoor area but it seems to be used mostly for those residents who were smoking (the smoking area was separated but because the overall area was small, smoking smells spread throughout the entire outdoor area). Because of this, it was hard to enjoy much outdoor time as I wasn't happy with the smell of smoke in the air and our health concerns related to second hand smoke, especially since my father was recovering from major heart surgery. Activities in this facility are limited but available. For long term care clients I would think this would be an issue but since my father was only there for rehabilitation it didn't bother us too much (most of the time he wasn't spending with us, he was spending doing physical or occupational therapy). The discharge process in the facility was confusing as well. We never had a plan of care meeting with staff and so, when it came time for my father to return home we were only given about a day or two notice (in fairness though they did offer to extend his stay if we needed them to but said that he would have to change rooms and billing would be affected because his stay would change from a rehabilitation stay to more of a long term nursing care stay). We were very anxious to have him home and so, we made the situation work as best as we were able. I do think, however, better communication with the family would have assisted us in being ready for the transition from my father's rehabilitation stay to his return home. Overall, I would give Delaney Park a neutral rating. I think that for short term rehabilitation the therapy staff is mostly a positive. They did their job well and worked to prepare my father to return home. I'm neutral on the nursing staff, as I did not find them to be deficient in their work but also did not find them to really work to make the clients feel "at home". For a more long term stay, I would look to find a facility that has a more active activity schedule and a better outdoor area for the residents. For a short term stay, however, this facility might be adequate for some individual's needs.
About Westminster Care of Delaney
Westminster Care of Delaney is a nursing home in Orlando, FL that provides patients with skilled nursing care as well as private or shared accommodations.for more details on housing, services, and rates.
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