The only reason they get a star is because the form requires something in order to be able to write a review. After a minor stroke, we put my mom here after a short hospital stay. Her time there was supposed to be spent working on getting her strength back in her legs - she had been in a hospital bed for a few days and was pretty weak. We were lucky that she suffered no other complications from her stroke. We moved her in for what was supposed to be a few weeks. She also suffered from migraines so we were hoping to prevent one of those while she was there.
During the meal service, they were unorganized and we had to ask more than once for someone to bring her a plate in the diningroom. While not pleasant, that was understandable as she had just checked in.
For over a decade, she had taken heart medication and many other meds, and had always taken them with her meals. The staff was not concerned that she had her meds with dinner and when we got her into bed for the night, she said she felt a headache coming on. She hadn't taken her evening meds. We asked the nurses aid to please get her some ibuprofin, and we'd wait until they could give her her evening meds so she could go to sleep. Since one of the meds they recently prescribed while in the hospital was a sleeping pill, we asked that the prescription be continued until she could be released from the temporary facility as well. Not only did they tell us they were going to give her medications on their own schedule, they weren't going to give her ibuprofin for her headache so she could sleep. We pitched a fit and they relented but then 'conveniently' could not find the person with the key to the medicine cart. All we wanted for her was to let her have her meds and something to stop her headache so she could go to sleep. About an hour later, they finally found the person with the key and gave her her meds and an ibuprofin - yes it was on her chart as an optional medication.
Once she finally was tired enough to start dozing off - that is when we left. Another family member went early the next morning to spend the day with her and help her get acclimated to her temporary home. When they showed up, they found her sitting in the diningroom, slumped over in a wheel chair drooling. My mom had problems walking but did just fine with a walker and even after her stroke, could not walk very far with her walker, but she was coherent and active. When the family member brought it to their attention that something was definitely wrong and we needed to call the ambulance, she was told that my mom 'would be just fine once they gave her her medications'. By that time, I got there and she was still slumped over and drooling. It didn't take a rocket scientist to know that she was incapable of actually swallowing medication. The same person we introduced her to the night before was the one arguing with us the next day, when she had actual conversations with our mother the previous day. Given our lack of medical training, even we knew she needed to get back to a hospital to be treated for this new stroke. I could not understand why they kept arguing with us, not wanting to call an ambulance. After nearly screaming that we were going to call one ourselves, they relented and called an ambulance. To this day, we have no idea how long she sat there unattended before someone arrived..
She never recovered from that stroke. There is absolutely no way to know what would have happened if she was actually able to receive the proper medical care she so urgently needed. However at the very least, she deserved to not have to suffer with a headache the last day of her life.
Do not ever take anyone to this facility.