Bellevue Health & Rehabilitation Center
6500 N Portland Avenue, Oklahoma City, OK 73116
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Reviews of Bellevue Health & Rehabilitation Center in Oklahoma City, Oklahoma
3.34
(26 reviews)
Facility
3.6
Staff
4.1
Food
3.0
Activities
3.8
Value
3.6
Shelly S
1
|
December 6, 2022
Absolutely HORRIFIC experience! In early May, I broke my femur in two places and had a rod put in. A few days later, before the hospital discharged me to Bellevue, my patient advocate at the hospital spoke with the female administrator (I'm withholding the name intentionally) about my situation. I am a multiple assault survivor, with PTSD as a result, and being in a facility with male employees, especially when I had no way of defending myself with a broken leg, was very triggering. The administrator assured my advocate that my needs could be met and that no male employees would be allowed in my room. This conversation took place several hours BEFORE I was transferred to Bellevue. I had been at Bellevue for less than an hour before my first encounter with a male employee. The PT team had left me in the bathroom, and I told them I would use the call button for assistance once I was done. When I did, a male employee entered my room. I called out from the restroom that there weren't to be any men in my room. That this had been arranged with the administrator in advance. He said there was no one else available. I reiterated what had been agreed upon before I arrived and that I needed him to go and find someone. He said there wasn't anyone. I told him he could not come in. He didn't get anyone and I was left sitting on the toilet. After 15 minutes (thinking he'd gone to get someone), I did what I had no choice but to do. I unsteadily made my way out using my walker. By this time, my pain meds were wearing off and I needed more. I had been at Bellevue multiple hours by this point. It took a couple of more hours for Bellevue to figure out there had been a mistake, get it figured out, and get me pain meds. (A femur break ranks up there with the most painful things a person can experience). During this time of waiting for my medication, who should come back into my room... the same male employee I had already told that men weren't allowed in my room! By this point, I was an emotional and physical wreck, and told my spouse that he had to get me out of there. Texts regarding the situation went back and forth between me and the original administrator who had assured us that meeting my need of not having male employees in my room wouldn't be a problem. My spouse was going back and forth with the head nurse regarding why I hadn't received any pain meds. Given the nature of my injuries, my spouse was concerned that he couldn't manage my needs, and I agreed to stay overnight and the administrator said there would be a note on my door stating that no one was allowed to enter my room without approval from the nurse in charge. I was so far into trauma response at the time, that I couldn't sleep, despite finally having heavy narcotics in my system. While the first shift during the night adhered to the sign on my door, by morning, there was an employee who had come into my room twice before noticing the sign. By morning, I had been up over 24 hours and was sobbing when my spouse called to check on me. He was FURIOUS that things had continued to go sideways and rushed over to check me out immediately. The gentleman working that morning got belligerent with my spouse saying that I couldn't check out. That if I did, my order for physical therapy would be considered completed and that I wouldn't be able to get PT anywhere else. More phone calls happened, and eventually he got me released. It's taken me seven months to be able to leave this review. It took several sessions with a trauma therapist to work through what happened at Bellevue. And yet, months after leaving Bellevue, they had the gall to call my spouse and demand payment for something. He told them he was more than happy to pay it once Bellevue reimbursed us for the trauma therapist. Bellevue immediately waived the charges. To this day, I've kept the administrator's texts about the entire situation on my phone as I still can't believe their incredible negligence. Don't promise what you can't deliver. People's lives are at stake.
RichardJW
5
|
July 30, 2021
My wife was a patient in the Rehab section of Bellevue for five weeks after surgery. The owners and employees are very professional and patient oriented. They arranged transportation from the hospital to Bellevue. We were briefed on the day we arrived regarding costs, amenities, food, rehab procedures etc. My wife's room was very clean and cleaned every day, food was excellent with many choices for every meal. Laundry was done daily, no shortage of staff and supplies, very good covid protocols. The place is family run and there are employees that have been there for over forty years and their offspring also work there. My wife was non weight bearing for four weeks, so she required help for everything and the staff were right there to help. I recommend this facility to everyone.
BCStuff
2
|
February 17, 2020
I have been a resident of this place for 15 months now. I am younger than most the other residents and the activities available are wholly geared for older diminished capacity residents, leaving me with absolutely nothing to do everyday except stare out a window. This also leaves me with nearly no socialization with other residents. The "food" here does not merit the name. It is all precooked, processed, frozen, canned or otherwise requiring no actual cooking skills on the part of the kitchen staff. This is just as well as said staff possesses no such skills. Even with most of the work done for them they routinely overcook things and seemingly have no concept of seasonings.They are, unbelievably, incapable of making toast, 15 months here and I have yet to see them do it correctly. I can teach a five year old how to make toast, but the staff here seemingly lacks equivalent intelligence. Personally I would be embarrassed and ashamed to serve food this bad to anyone but especially to disabled and elderly people. The nursing aids are generally good, there are exceptions of course but that's true anywhere. The rooms are clean and mostly comfortable, except they think 75-80 degrees is a good thermostat setting. The brightest part of the facility though is the excellent therapy department. To summarize, excellent therapy, good rooms, if you're under 75 and/or have full mental capacity they have little to no activities to keep you mentally engaged, and the food is absolutely atrocious.
Alan
5
|
February 10, 2020
Our mom is a long-term resident of this facility and has been receiving WONDERFUL care! The owners and staff are truly dedicated to their residents and any concerns or questions about our mom's care have always been answered and addressed immediately and with the highest respect for her and our family. We would recommend them over and over again!
Ou senior
5
|
September 19, 2019
I was a former patient of Bellevue Health and Rehab of okc. I have been a resident at this institution a total of 5 times over a two year period. The nursing staff was so caring for me, the last time I was there it was about seven weeks. The nursing staff and aides there were always improving and were so caring and wonderful. I was so impressed every time I had to do any rehabilitation there. The way the therapist treat the patients is truly outstanding and the therapy I received while being there every time hands down beAt any of the other places I have been in town. This is a true A plus facility. All of the staff including the office staff and owners alwYs treated me and my family that came to visit like we were part of there family. Thank you Bellevue for always taking care of me.
Boomer Sooner123
4
|
September 17, 2019
In regards to Bellevue Health @ Rehabilation :I’m a former patient the care that I received while I was there I will grade the facility with an A+ rating . The nursing and staff were of very Professional
DebbieMc
5
|
September 5, 2019
Mom was in pretty bad shape upon arrival. She could not stand alone due to inadequate care at a prior rehabilitation facility. We were told at Bellevue "We will get her back to her condition prior to her surgery". The building is an older building, but the staff inside was golden. As soon as mom pressed the call light, they were there within 30 seconds. (they have what I call "hall monitors" sitting in the hallway, just watching call lights and they immediately jumped when she called). Mom had incontinence the first few days. It can be humiliating for the patient, but the staff was kind, and assured her 'it's ok! We are here to help you! Call on us anytime!' The staff was encouraging, but not pushing beyond her limits. The administrator, Heather, made rounds every morning to check on the patients. Mom became stronger and stronger, emotionally and physically, under the care at Bellevue. Mom did not participate in the structured activities, as therapy wore her out! She was aware of activities offered, but chose to rest when she could. The food was ok. The portions were large, and nutritious. Her main complaint was "so much turkey is served, and no fresh fruit". But, that was minor compared to the care she received. (We brought her food from outside on occasion and the staff welcomed the fact she had an appetite!) After 6 weeks, she was able to walk with a walker, quite a distance, and completed all the goals the therapists set for her. Laundry service is part of the package, which I gladly accepted, so I didn't have to do it 2-3 times a week. After returning to her home, she is continuing to do the exercises she learned at Bellevue, to keep getting stronger. After so many horrific stories concerning nursing facilities, this was a breath of fresh air. I could rest assured mom was getting top notch care. I didn't have to be there every day to check on her. I am so thankful for Bellevue, their administrative staff, their nurses, their therapists, their support staff, everyone you come in contact with has a smile. You can tell they truly enjoy serving others.
Bob Carter
5
|
April 12, 2019
My Mother-in Law and my Brother-in-Law were both residents at Bellevue Health & Rehabilitation. My Mother-in-Law was a resident for over five years due to a massive stroke and my Brother-in-Law for over 2 years due to advanced COPD. In all categories, Bellevue was excellent. The staff was attentive, They handled all medication issues from ordering to administering. The food was exceptional. The food staff was available to prepare special meals when needed. The staff at Bellevue was outstanding. In fact, my wife pays frequent visits to Bellevue to visit with the personnel who cared for both members of our family.
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Services and Amenities of Bellevue Health & Rehabilitation Center in Oklahoma City, Oklahoma
General
- Resident Capacity: 220
Medicare
Health
2.0
Overall
2.0
Quality
4.0
Staff
2.0
About Bellevue Health & Rehabilitation Center in Oklahoma City, Oklahoma
Bellevue Health & Rehabilitation Center is a Senior Living provider in Oklahoma City, Oklahoma that offers residents Nursing Homes services. Contact Bellevue Health & Rehabilitation Center for more details on services and rates.
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