I was less than impressed with the facilities rehab services. I chose Northgate for my mother because it was rated between 3 and 4 stars. However, her experience was a 3 at best. She raved about PT, but that was it. The Occupational Therapist was rude and did not provide the therapy as scheduled. She had my mother wash her privates and the refused to get her a clean washcloth to wash her face. The nursing staff for the most part was pleasant and respectful, but they we're very slow to answer call lights. My mother rarely used her call light and the one night she waited 45 minutes for her light to be answered. When they finally did, she was soaked and they had to change her complete bed. Additionally, they would not listen to her regarding her BP medication regimen. It has taken her PCP 3 years to find the right combination and timing to regulate her BP and because they would not listen to her at first her BP was going extremely high and then bottoming out. They need to listen to their patients. The food was delivered cold at least 75% of the time and was horrid. The cost for her stay was ridiculous considering that I had to bring her palatable and warm food and OT was little to be desired. If this is a 4+ star facility, I would hate to see what 3 stars get you. I should be able to have peace of mind with her inpatient rehab while I work full-time.Provider Response
Dear Cheryl – thank you for expressing your feelings. Our dedicated staff works tirelessly to ensure the health and welfare of those in our care. Your comments have been shared with our therapy and nursing teams.