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North Gate Health Care Facility

7264 NASH ROAD, North Tonawanda, NY 14120

(800) 558-0653 (Call a Family Advisor)

2.25

(12 reviews)

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Reviews of North Gate Health Care Facility in North Tonawanda, New York

2.25

(12 reviews)

  • Facility

    2.3

  • Staff

    2.2

  • Food

    2.0

  • Activities

    1.8

  • Value

    2.3

jonjtraver

1

August 27, 2023

I am a friend or relative of a current/past resident

I went to this facility today to visit a friend and was absolutely disgusted by what I saw. Patients are left for hours unattended, half of the staff was outside smoking and playing around on their phones, the supervisor was rude and had multiple excuses as to why things couldn't be done, and so on. This is a sorry excuse for a rehabilitation facility and I feel that the state needs to step in immediately.

TonTon72

1

August 20, 2023

I am a friend or relative of a current/past resident

This facility is short staffed. The personal care is horrific. I am completely devastated by the neglect. Hire some staff and pay them accordingly!!!!!! Northgate is definitely not hesitant to send an enormous bill to the family. The State Department of Health needs to be called to check up on the care of the paients unexpectedly!!!!! I am so upset about the neglect on their so called "rehab" unit I could cry.

aides

1

August 13, 2022

Other

THe place should be shut down my mom is there for rehab and she rings for the bathroom and she has to wait 2to 3 hours and just today when we left at 130 we told the nurse she wanted apain pill and at 500 she called us they still did not give it to her they treat the people bad food is always cold . where the hell is the state that they let this go on, just this week they had 3 deaths and you can here people laughing about it they have 2 rooms to one bathroom and they all use the same raised seat over the toilet and i have to go in and clean it before my mom uses it and the nurses and the aides wear the same glove and masks in every room i have never seen any one of them wash there hands if you are putting your love one in a rehabb ornursing home look some place else this place is dirty and the staff are mean and rude

Dane Knox

1

July 22, 2021

I am a friend or relative of a current/past resident

My mom died there in the past year. She was neglected in every way during the pandemic. Her room was filthy and there was never any staff to help, especially at night. She was left in bed in filth and developed sores. She. like most others there, contracted covid. The place was swarming with it....not sure if the place was just plain dirty or the staff was just that irresponsible. I would never recommend anyone go there. Its a 1 star facility at best.....more like zero stars.

A3wEdEr

1

December 16, 2020

Other

Patient privacy and confidentiality breach with respect to billing practices, human errors in sending a bill to an incorrect address. Lack of accountability

D.J.S

5

February 19, 2020

I am a friend or relative of a current/past resident

northgate is everything you would be looking for in a nursing home... great staff and lots to do...

Kathleen

4

February 20, 2019

I am a friend or relative of a current/past resident

We chose North Gate Health Care Facility. So far it's very good and we're very happy. The personnel is very nice, they're very personable, and very kind. The place seems very clean. They keep the residents quite active even though they have dementia. My dad seems very happy there, so I'm very pleased with it. It's nice and clean, the staff is wonderful, and very pleasant to have a conversation with. I don't really have any complaints. So far so good. The community's physical appearance is very welcoming. As far as occupational therapy, I did a little bit more with my dad here at home. Because they have such a large quantity of people there compared to the one or two staff members that look after everyone, it's not like a one-on-one activity. They play games, they sing, and even dance, but other than that they don't do things like when I give my dad different jobs to do at home.

Provider Response

Dear Kathleen - thank you for taking the time to share your feelings about the care your father is receiving at North Gate. We have passed along your kind words to our staff.

CherylL

3

November 18, 2017

I am a friend or relative of a current/past resident

I was less than impressed with the facilities rehab services. I chose Northgate for my mother because it was rated between 3 and 4 stars. However, her experience was a 3 at best. She raved about PT, but that was it. The Occupational Therapist was rude and did not provide the therapy as scheduled. She had my mother wash her privates and the refused to get her a clean washcloth to wash her face. The nursing staff for the most part was pleasant and respectful, but they we're very slow to answer call lights. My mother rarely used her call light and the one night she waited 45 minutes for her light to be answered. When they finally did, she was soaked and they had to change her complete bed. Additionally, they would not listen to her regarding her BP medication regimen. It has taken her PCP 3 years to find the right combination and timing to regulate her BP and because they would not listen to her at first her BP was going extremely high and then bottoming out. They need to listen to their patients. The food was delivered cold at least 75% of the time and was horrid. The cost for her stay was ridiculous considering that I had to bring her palatable and warm food and OT was little to be desired. If this is a 4+ star facility, I would hate to see what 3 stars get you. I should be able to have peace of mind with her inpatient rehab while I work full-time.

Provider Response

Dear Cheryl – thank you for expressing your feelings. Our dedicated staff works tirelessly to ensure the health and welfare of those in our care. Your comments have been shared with our therapy and nursing teams.

betta1234

1

June 18, 2017

I am a friend or relative of a current/past resident

I simply cannot say enough terrible things about Northgate. What a lousy place. The rooms are very institutional and tiny, the food is gross and they are disgustingly understaffed. Rude staff were plentiful, with only 2 that I remember being appropriate. My relative was treated so poorly at this facility one staff was fired due to it. On the day my relative left, I got a call saying they were found on the floor of their room. I asked how long they were there, and I was told anywhere from 30 seconds to 30 minutes, no one knew for sure. If I could give them less than 1 star I would. GO ELSEWHERE!!!

Provider Response

Thank you for sending your comments. We’re sorry that you were unhappy with the care provided. We would welcome the opportunity to discuss it in further detail. Since your number is not listed in this post, please feel free to contact our Director of Nursing, Sherry Trinkwalde. We look forward to hearing from you.

seenitall

1

April 14, 2017

I am/was a resident of this facility

I am a 38 year old quadriplegic I have to alert with my mind three times in the last 6 months I was given the wrong medication in place of my pain medication one was a heart medication wood was the blood pressure and one was for Bowl and belly discomfort had I not had my I would have just swallowed the medication thank God I was able to look at my medications first and realize that it was the wrong medicine all I was told was the right people were disciplined my fiance was visiting me overnight one night and was harassed by employee after taking my dog outside around 1 o'clock in the morning I asked what happened to the employee that was Harassed I was never given an answer so please beware crazy crabby workers at night time just the other day I was burned in my room from a grabber that left on the heater in my room for a couple of days because of the burn my smoking privileges were taken away I can now only smoke if an employee will supervise me it really hurts to be treated like a little kid I'm a quadriplegic I can't do it really hurts when they take away all the things that you can do I guess every facility has its up and downs but with my own eyes I have witnessed people other residents setting in their own urine for hours at a time I think I would think twice about bringing a love the one here unless you have a lot of time able to come here to make sure that they are being treated with the utmost care in the seven years that I have been in a wheelchair I actually Witness worst situations in other facilities this is as good as it gets it's always a sad situation one love one has to leave home and be put into a nursing home good luck and I hope your stay is a lot smoother than mine

Provider Response

Thank you for expressing your feelings. It is our pleasure to care for you. We want you to know that your comments have been shared with our administrative team.

JamesUNRMG

4

May 11, 2016

I visited this facility

Everybody is really nice, and my dad is really comfortable at Northgate, so that helps. I’m most impressed probably with the way they care for the people. My dad had a couple of falls, which is to be expected because he has dementia, so he forgets to ring his bell to go the bathroom. We haven't had any problems with the care so far.

Provider Response

Dear James – thank you for your honest feedback regarding the care at Northgate. Your comments have been shared with our staff and they are most appreciative that you took the time to share your thoughts.

care0313

4

June 22, 2012

I visited this facility

Northgate Manor is a lovely Nursing home. From my experience they deal with short-term and long term care residents. The facility spends a great deal of time working with their staff to maintain a high quality of life for their residents. There are many activities planned throughout the week for resident enjoyment. I truly felt the Nursing Supervisor had a wonderful handle on her staff and was well respected. The Adminsitrative Office was always very professional and ready and willing to assist us with any questions/concerns we had. The food for the residents was to be expected when feeding large volumes of people, the residents liked it.

Provider Response

Thank you for taking the time to highlight many of the wonderful qualities about Northgate Health Care Facility. Our staff is comprised of dedicated individuals who love what they do, and it is reflected in the daily care they provide. We appreciate your feedback.

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Services and Amenities of North Gate Health Care Facility in North Tonawanda, New York

General

  • Resident Capacity: 200

Medicare

  • Health

    5.0

  • Overall

    4.0

  • Quality

    3.0

  • Staff

    1.0

Medicare Provider Number: 335649
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About North Gate Health Care Facility in North Tonawanda, New York

Welcome to The McGuire Group’s family-owned Northgate Health Care Facility located in North Tonawanda, NY. Since 1981, we have been committed to pioneering and integrating progressive programs and services that include inpatient and outpatient rehabilitation, skilled nursing care, memory care, palliative care and respite/short-term care. This commitment has resulted in our facility continuously receiving outstanding 5-star ratings from the federal government, which rates every facility in the country. In addition, for the past five years, the NY State Department of Health has issued a Nursing Home Quality Initiative that evaluates nearly 600 nursing homes in the state based on quality performance. Northgate is among an elite list of facilities state-wide that has achieved the top quintile status for 5 out of 5 years, with The McGuire Group being the only multi-facility provider in the state to have achieved this milestone. Our staff welcomes you to complete an online admission application and make an appointment for a personal tour. Thank you for your interest in Northgate.

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