How a nursing facility interacts with the family members of a patient is almost as important as the patient's care at that facility, and it should be taken into consideration when choosing nursing home placement for a loved one. Most of this review is a brief summary of the way that I, as a family member of a patient, was treated by the employees / affiliates of The Holly Hill Nursing Facility. I will also include some of my observations.
After suffering a devastating stroke, my mother was a patient at The Holly Hill Nursing Facility. After assuring me that that it was all right to telephone for updates about my mother, the staff complained that I called too many times for updates. Usually, I had to call more than once to try to get an update, as I was unable to speak with the nurse that I needed to speak with on my first try. When I would leave my name / telephone number for my mother's nurse to call me back, I was never called back. Consequently, I was told that I called too much, and that I could no longer get any updates / information about my mother. Receiving updates / information over the telephone was the only way for me to know what was going on with my mother on a daily basis, since I live much too far away to have visited my mother more than once a week.
I was actually only able to visit my mother one time at The Holly Hill Nursing Facility. Soon after that, and without giving me any reasons, I was informed by an attorney representing The Holly Hill Nursing Facility that my presence at the nursing facility, and on the grounds, was not welcome. The attorney sent me the same letter banning me from the nursing facility / grounds four times over the course of a few days. The letters threatened that if I would enter upon the grounds / the facility, that The Holly Hill Nursing Facility would contact law enforcement officials to have me removed, and that they would seek trespass charges against me. There were no reasons given as to why I was banned, and I could not think of anything that I had done to justify The Holly Hill Nursing Facility forbidding me to visit my dying mother. This unexplained ban forbidding me to visit my dying mother also prevented my mother from saying our last good - byes to each other before she passed away. I asked the attorney two times for an explanation, but, he never bothered to answer me. The one time that I was able to visit my mother before I was banned, I found her sitting alone in her room facing a television, fussing with her blanket, a towel, her clothes, with the one arm / hand that she was able to move. While I was there, I was told by some of the staff members that earlier that day, my mother had helped them get her dressed with that arm / hand. Since my mother was able to do that, I think that she should have been given something constructive to do with that arm / hand to try to facilitate improvements, rather than be left just sitting alone in front of a television. Before I left that day, I asked her nurse if she could make arrangements to find something for my mother to do with that arm / hand. I even suggested allowing my mother to transfer beads one at a time from one bowl to another, in order to try to improve the functioning of that arm / hand. How horrible that it must have been for my mother to be trapped inside of her own head, not able to communicate, and have nothing to do.