Split Rock Rehabilitation and Health Care Center
3525 Baychester Avenue,
Bronx, New York 10466
4.1
(19 reviews)
Pricing not available
515 Audubon Avenue, New York, NY 10040
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Facility
3.4
Staff
3.1
Food
2.2
Activities
3.0
Value
2.4
Eightyeights
1
|
July 19, 2022
My older brother is currently a resident in the nursing home, and is in the final stage of Parkinson's. I have never seen any kindness or quality care given my brother since he arrived. I sent him flowers 3 weeks ago because I couldn't get in to visit him. When I arrived today, the flowers were there, still in the vase and still with wrapping, and dead with flies all about. The nurses claimed not to have seen them! I'm sick that I can't afford him a better setting.
Dennis
5
|
December 24, 2021
Isabella Center for Rehabilitation and Nursing Care was highly recommended by a family member. It is very clean. They have very tight staff. Everyone there is very cordial, very nice, and very attentive. That was nice from the beginning, so I appreciated that. The meals that they serve are pretty appetizing. I was feeling great about that for my mom. They also provide her TV and everything, so it is great. They got therapy gyms and church. They have swimming arrangements for them. They do a lot of things as far as the movies and stuff like that.
Guillermo Gonzalez
5
|
January 20, 2021
My wife's aunt was admitted to Isabella Home and we had a good experience while she was there. The staff were very friendly and hands on. The staff were accessible for any information needed. She enjoyed the singing and activities with music. The rooms are comfortable and the food was excellent.
delba
4
|
January 20, 2021
I was very happy with the treat the staff was giving my aunt, from the first day she arrived she was made to fell extremely welcome by all the staff, the rooms are very clean and big, there is such a warm friendly atmosphere that you feel the moment you walk though the doors. The best thing about Isabella is the help staff, they been great support to my aunt and to our family with helpful communication, from the nurses to the management to the front desk, we can't be more careful to them. D. Holguin
Tim 9184
1
|
May 20, 2020
The place is operating at a severe deficit in staffing. The staff is for the most part great but they can only do so much with the staff to patient ratio. In order to keep the residents healthy, the facility relies a great deal on volunteers and family members to help keep the residents company, keep the residents from depression and feed the residents (the food they serve is awful). Under normal circumstances this is an unacceptable way to run a nursing home. However, with covid-19 the staff to patient ratio became even more dire as residents began to get sick (if you are paying attention to the news, you will know that 96 residents died between March 12 when the facility was locked down and early May when it was reported). Staff members became sick and stopped coming in. The place was slow to hire new staff. In fact, initially they showed no indication that they wanted to hire more staff to take care of the challenges of covid-19. On March 12, I was told that the nursing home was not allowing visitors. I spent most of the day with my mom. She was weak and she had mild hallucinations but for the most part she was alert and stable. Over the next two months, she deteriorated mentally and physically. She believed that cats were running around her room. She was talking to people who weren't there. She was certain that they were poisoning her food. In the latter case, she stopped eating and became weaker. I tried to get ahold of the people on her floor and sometimes I did but mostly the phone just rang without anyone answering. I would drop off food but it was always a challenge as to whether she would eat it. Eventually she became so unhealthy that they put her under hospice care. They also tested her for covid-19 on May 8. On May 10, they moved her out of the room and in her weakened mental state she panicked. They didn't even prepare her. They just showed up while I was talking to her, put all her stuff in bags and moved her two doors down. They claimed it was to make room and separate the covid-19 patients from the non-infected patients. Both her first and last room were in the covid-19 floor so they upset her for no decent reason. The next week, I waited to be admitted to see her. I had to call her on the floor phone because she couldn't reach her cell phone. Two days in a row I spent two hours listening to her yell for help, talk to imaginary people and mutter. When I finally got to visit her, she was no better, but I did get her to eat something. The next night I went back and she was on oxygen. I tried to feed her but she couldn't swallow. The last words she said to me was "I want a cookie". And then she lost oxygen and was mostly asleep for the next 4 days and just died last night. I have no doubt that had Isabella prepared for the covid-19 pandemic with infection control, adequate staffing (and then increased staffing once it became a local reality) and testing, my mom would be alive today. She might not have had long to live (she had multiple health problems) but she wouldn't have had to spend her last months fading into lonely dementia with only ghost cats to keep her company. What's more infuriating are the official statements coming out of Isaballa where they blame the state for not providing them with tests and remind the loved ones of the residents that many residents are frail.
lnyc
1
|
May 6, 2020
I spent 7 Weeks at Isabella. I had lost the ability to walk so I went there for the physical therapy (which was mediocre). They have 2 rehab floors. The first room I was in was shared and fairly depressing. The second was a single with comfortable accommodations. (And a reasonable view). However my overall experience was awful. After I was there for a few weeks, they placed me in Mt Sinai Hospital because I was falling. But that's precisely why I was at Isabella in the first place so hospitalizing me made no sense. Far worse, at the end of my stay, I developed a cough and fever. They were aware that I have emphysema. Yet at no time did they call a doctor for me. On Sunday night, they called an ambulance to take me to an ER. I had pneumonia. I was hospitalized for 7 days and the whole time, my Dr. kept muttering "this shouldn't have happened". She made it clear that my hospitalization could have been avoided had the staff been "on top of it". When I was released, I went to a different facility, which was equally depressing but had a strong PT program. Learning recently of the scandal surrounding Isabella connected with their failure to disclose how many had died there of covid19, I wasn't the least surprised. It was apparent that their nursing staff was incompetent and unable to provide even straightforward care. Given my experience, I would sincerely and strongly advise that you not consider Isabella for yourself or your loved one.
Health
2.0
Overall
1.0
Quality
0.0
Staff
1.0
Isabella is a state of the art 705 bed skilled nursing facility offering differentiated levels of care provided in separate units. Our focus is to provide each individual the opportunity to lead an enjoyable and meaningful life. In addition to 24-hour medical and nursing care, we offer a wide assortment of recreational, social and spiritual activities throughout our facilities. Arts and crafts, games, movies, and parties are just some of what you'll find on campus: we also provide pastoral care, therapeutic touch, exercise programs and a lot of intergenerational fun.
Isabella's constant commitment to resident-centered care ensures that each resident enjoys our home-like environment and the wealth of thoughtful, personal attention that shows respect for choices, preferences and autonomy.
Our highly skilled and experienced clinical professionals work with each resident and his or her family to provide the guidance and care needed to ensure maximum recovery. Individuals whose care needs are complex and who require a substantial period of recovery will benefit from Isabella's Long-term Rehabilitation Program.
The rehabilitation therapy team and nursing staff provide a comprehensive therapy program that will help reinforce skills learned in our rehabilitation suite.
Isabella's state-of-the-art ventilator unit provides acute respiratory assistance to residents whose health needs require it, with an emphasis on weaning residents off ventilators. We have 20 certified ventilator beds, 16 respiratory transition beds and a specially trained, inter-disciplinary team of professionals to treat, monitor and assist each resident.
Isabella offers a caring, therapeutic program for adults with dementia including Alzheimer's disease. The program benefits from a dedicated staff which includes: a program coordinator, head nurse, nursing assistants, dietitian, social worker, therapeutic recreation specialist and rehabilitation specialist. Isabella's program strives to support each resident's strengths and abilities, while maximizing a sense of security and self-esteem.
Secured Alzheimer's and Dementia Unit: Yes
Care for residents (living outside of a secured Alzheimer's unit) that have mild Dementia: Yes
Private Pay, LTCI, Medicaid/Medical
TV Room, Housecleaning, Greenhouse/Garden, Parking, Beauty Parlor, Laundry, Computer Room, Guest Speakers
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