Reviews of Kindred Transitional Care and Rehabilitation - Avery
nebish June 25, 2015
The Good: there are a few employees that actually care about your loved ones.
The Bad: Most employees, including management "yes" you to death and hope you will go away. Most request and complaints aren't dealt with unless you spend your time making calls and visits. And then it will only be fixed for a week or two and then return to the same.
In fairness to the good employees, they are very short staffed and overwhelmed. The place does meet the mandated State requirements on staffing.
Do not expect gormet cooking. Very few things are presented in an appetizing way and only a few things taste good. You can tell the kitchen is on a budget.
Cleanliness is definitely not a priority. Bathrooms dirty and rooms and beds are not cleaned well except occasionally or you do it yourself. Help rarely, if ever, washes hands between patients and seldom wears gloves. They don't wash hands probably because it takes time and the gloves are scarce. Everything is scarce: washcloths, towels, sheets, pens, paper, flashlights, bandages, tape, condiments for food, and snack selections. Do not take clothes and expect to get them back if they are good clothes. Have a tendancy to disappear, especially if you do not do their laundry and let Avery do it. Also, they will lose false teeth and hearing aids and claim they are not responsible. They have very poor systems for accountability on belongings. And if your loved one is hard of hearing, its worse because at least 1/2 the staff is from foreign countries and speak poor English. Feel money is priority one at Kindred Avery.
don't put loved one here May 24, 2015
I am a friend or relative of resident
My mother was admitted here for rehab, she was prescribed 30 days but we feared for her safety and took her out after only 12 days. On the first day she was there, I walked into her room at 2.30 pm and there was an over whelming smell of urine. After I can investigated I found the smell was coming from roommates bed. It had not yet been made for the day, so I asked an aide to change sheets. She did. At 2.45 nurse came in and I asked about gulcose test at noon, and why mother hadn't been given insulin yet? It was now 2 hours and 45 min since they tested and found she needed insulin. I also then asked what time lunch was,and was told noon, so they had just skipped her when giving lunch. Next day mother called to say at noonish she still hasn't had glucose test or morning pills. My sister called and was told it was all " documented" and yes she did get meds. At 12.30 mother sent picture of the meds just being given to her. So o don't think they keep good records. Mother is on very strict diet due to renal failure, met with dietician twice face to face about mothers needs and on day 12, they were still giving her things she absolutely shouldn't have. We called and complained about many deficiency in care but fell to deaf ears. I met with Lena the women in charge of nursing the night before we removed mother. Every time I told her a complaint she would tell me the policy that should have been followed. I told her that our decision to take mother out was when at 3am mother rang nurse for pain meds. 45 min later , still no one came to help, so mom got out of bed in search of nurse, what she found in hall were 2 staff sleeping. When I told Lena of this, she responded with " just so you know, there are 2 nurses and 2 aides that are on at night" .This didn't make me feel any better, because still no one answered the call button. Last, took mom home on Sat morning , Sunday night I noticed a deep oozing wound on heel, took her to Dr Monday, wound specialist Tuesday, where they had to cut out a huge chunk of heel because it is a diabetic ulcer. She is on IV antibiotics, has wound care nurses coming 2 times a week and goes to Wound Care Once a week. She is at risk for loosing foot\leg. When my sister called Lena to let her know, Lena said she got that wound Saturday night at home from her own mattress. Please don't put a loved one in here. Mother is sicker now than when she came. FYI...we have many many other complaints of neglect but too long to list.
sccjr December 19, 2014
I am a friend or relative of resident
My mother (67) was transitioned here from Boston Kindred. She was a cardiac care patient and was moved to Avery Manor for possible rehab due to spinal stenosis. We were told this facility (and it's staff) was trained in cardiac care and...they were NOT. This place is awful, my mother was there for close to a week without a meeting of the staff, nurses (2 to 40+ patients on our wing) were combined with nurse assistants (also 2 per 40+) meaning simple things like getting a bedpan took almost an hour. Administration of medicines always late and there seemed to be little guidance or leadership by a medical doctor to the nurses. Staff here seemed to care very little about their patients and I witnessed the mistreatment by one staffer to an 80 year old woman. I have since written a complaint to MassPro and was told this facility was in violation of many a health care standard and did not provide adequate care for my mother. Subsequently, an IV my mother relied upon for cardiac medicines was pulled out in their care and despite mentioning the fluid coming out from the IV was told by the nurses it was fine. Ultimately my mother became symptomatic and was rushed to an ER where the doctor took one look and said her IV was not in place. My mother without this medicine died two days later. Do NOT send your family members to this facility. You can certainly petition your medical provider to NOT send you here regardless of the ailment the staff are understaffed and could care less about people. This place is every cliche you could come up with regarding how bad the health care system is in the US.
Trudi1 February 01, 2014
I am/was a resident of this facility
I have been in Avery Manor (Kindred) for four years now. Actually, the facility is steadily going downhill. It has really gotten very poor at this point. Food was awful before and now we just had a new cook, so I'll give this one a chance. For activities, they have the same things like word games, crossword puzzles, etc. Regarding staff, they need to have better communication with each other. You tell one staff person what you need and they in turn go home and did not pass the word on, so you're sitting there for hours waiting for something that is not going to come. I would definitely not recommend this facility. This place is awful.
MetroWestGCM July 13, 2011
I visited this facility
Avery Manor is a skilled nursing facility that's attached to Avery Crossing (which offers assisted living and independent living). The two parts are housed in a former factory, which is convenient for couples at different levels of care or for anyone who needs to move from assisted living to either skilled nursing or rehabilitation.
I was just there for a visit and have had patients there in the past.
Historically, the skilled nursing offered at Avery Manor hasn't been great. It's now better--but still not the best. I'd probably give it a rating of 3 just in terms of the skilled care offered. But they've started to emphasize rehab--they've really souped it up a lot lately, bringing it to a higher standard.
The patient rooms are mostly semi-private and average size. The food is adequate; it tends to be institutional. And the activities offered are fine--nothing outstanding--but there is some interaction with the outside community.
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