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Arden Courts of Lely Palms

6125 Rattlesnake Hammock Rd, Naples, FL 34113

(800) 558-0653

Verified Partner

4.5

(16 reviews)

Offers Memory Care and Nursing Homes
Top rated on Caring.com

2020

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Reviews of Arden Courts of Lely Palms in Naples, Florida

4.5

(16 reviews)

  • Facility

    4.7

  • Staff

    4.6

  • Food

    4.8

  • Activities

    5.0

  • Value

    4.8

Top rated on Caring.com

2020

investnaples

5

June 14, 2021

I am a friend or relative of a current/past resident

I relocated my mother to Arden Courts after an awful experience at another care facility. The transition took place during COVID and between my previous experience and COVID restrictions, I braced for another unpleasant experience. However, that wasn't the case at all. The staff at Arden Courts, in addition to providing exemplary care, rose to the challenge of COVID. Visitations, albeit on the front porch, were scheduled and coordinated most efficiently, and with visitors not allowed, staff members assumed the entertainment role to keep residents occupied. In a day and age when customer service has taken a back seat, the staff at Arden Courts has gone above and beyond to care for its residents. Peace of mind is knowing that staff genuinely cares. It's great to see my mother smile again.

Provider Response

Thanks for sharing! We are glad to hear you were pleased with the care and transition for your Mother at our community!

Lisa

2

March 7, 2021

I am a friend or relative of a current/past resident

My father was at ManorCare Health Services at Lely Palms in Naples for rehab. Our overall experience with them was crappy -- it was not good. I would say that my biggest complaint was that it was very difficult to get a hold of one particular social worker for, I think, everyone that was there. I would also not get return calls or e-mails. It was extremely difficult to communicate with them, and they're not responsive. My father was bedridden, so it was pretty hard for him to say anything about the services, but he left there with pressure sores and a really bad rash from not being changed enough. I just don't think it's a very clean place. When we visited, his wheelchair was kind of dirty. They have gotten him back to the hospital a couple of times when he needed, but at the end, they were not making sure he was hydrated, and he ended up being transported to a doctor for a near kidney failure. The doctor said he just needed to be hydrated when they got him to the hospital, and he was able to recover. They were ready to put him in hospice. I called the doctor when he had his appointment and he said he's not going back there, that we need to put him in a hospital, and we need to figure something else out. Our problem was he kept testing positive for COVID. We actually brought him home and paid a lot for in-home care because we didn't want him to go back there.

Provider Response

Lisa, we are sorry that your family has had a negative experience with the staff at our center. Although we cannot discuss any specific issues on this site due to patient privacy, we would like to talk with you about your concerns. Please contact our Care Line by calling or emailing.

dennismcall

5

July 21, 2020

I am a friend or relative of a current/past resident

During this time of unprecedented stress our loved ones living at Arden Courts Lely are receiving the utmost and protective care available. It is reassuring to know they are in loving capable hands - we all look forward when we can all be together again.

Provider Response

Thanks for sharing, Dennis! We are glad to hear you feel that your loved one is receiving the utmost and protective care at our community.

Salli83

5

March 21, 2020

I visited this facility

Arden Courts has the best Activity program from all the other facilities I visited. They also have the best large opened beautifully landscaped and safest courtyard with huge walking paths. The courtyard is secured and the residents get to come and go in this courtyard as they please. The staff were very friendly and caring. The residents were in programming and I saw staff doing activities with some residents one on one. This place was very clean and they have very happy residents.

Provider Response

Thank you so much for sharing! We are so glad to hear you enjoyed the activities our team provides our patients and residents. And you thought we provide a caring and sage environment for them while they are with us.

Ken Noel

5

August 10, 2019

I am a friend or relative of a current/past resident

It is with a great deal of pleasure and pride that I recommend Arden Courts as one of, if not the best Memory Care facility in Naples Florida area. Arden Courts is well established, with mNy long term employees starting with Kylie M, a very qualified Executive Director. The facility is blessed with lower than normal employee turnover. The staff and caregivers are experienced and highly motivated. Arden Courts has all the basic necessary requirements for a successful health care facility. They have an excellent healthy menu and the meals are well presented. The facility is clean, well furnished and well maintained. The medical care is also excellent. The diverse Activity Program is a highlight of Arden Courts. Well planned activities are on going each day. Outside quality entrainment is brought in weekly and is very well received by residents. The most popular on house activities involve strong resident participation. Group singing, dancing, Bingo, craft work and other games are enjoyed by all. Most activities require some physical and or mental energy which makes for a lot of fun. Most important however, is the unique attitude possessed by the staff and caregivers. They are compassionate with a strong desire to help others and provide personal attention when necessary. In my opinion that is what makes Arden Courts special! my wife has been a resident of Arden Courts for nineteen months. She frequently says “if you have to be sick, this is a great place to be! Ken Noel

Provider Response

Thanks for the recommendation, Ken! We are glad to hear how happy you have been with your wife's care at our community. Also that you feel our staff are compassionate, have a strong desire to help others and provide personal attention to our residents.

IA

5

May 31, 2019

I am a friend or relative of a current/past resident

I am caretaker for my husband who is 87. I am 81. He has Short Term Memory loss from treatment for prostate cancer. We both need support and help. Arden Courts wad my choice of facility. They offer different services Respite, and residency and daycare services to help,him adjust to the facility. He started with three days a week 9-4. The activities at Arden Courts and the trained enthusiastic staff have changed our life. Physical strength, alertness, engagement have made my husband stronger in many ways. The daily activities include chair yoga, singing, trivia-questions and answers, art projects, musicicians piano, volin, guitar, dance and bus outings. The daily program at Arden Courts is a pleasure to recommend and praise. Thank you Arden Court! I the turlte. IA

Provider Response

Thanks for the recommendation, IA! We are glad to hear how happy you have been with your husband's care and the activities available at our community.

George Bernstein

5

May 19, 2018

I am/was a resident of this facility

I was a rehab patient in this facility for three months following an auto accident. I found competent caring people throughout my stay. Although the building is not new the therapy and care could not have been better. I was fortunate to have a private room. Some of the other rooms are doubles. I did not choose to partake of the activities, as I was concentrating on my therapy. The grounds are wonderful with a pond with wildlife.

Provider Response

George, we are glad you felt the care and therapy you received could not have been better. However, you may have left this review on our page by mistake we provide memory care to those living with Alzheimer's and related dementias.

A Loved One

5

May 9, 2018

I am a friend or relative of a current/past resident

ManorCare Health Services at Lely Palms' rooms were very clean and roomy. We had lunch and the food was excellent. My mom was there for a couple of weeks for rehab. The staff was mostly very good, but there was one person who was not very good.

Barbara

5

August 23, 2017

I am a friend or relative of a current/past resident

We were pleasantly surprised with the Arden Courts of Lely Palms. My brother-in-law's room was beautifully clean. The bathroom and the room itself were very bright and welcoming. He's been there for almost two months and he's already acclimated. He and all the other patients there are always clean. They have a wonderful system and they have at most 14 people working in what they call a cottage which has four different sections. They eat together in a dining room and it's really open. It's like you're in your own kitchen because someone is standing behind the counter making food and then the caretakers are just bringing it over to their tables. They have a community room in which they get patients involved. My brother-in-law loves it when they sing, and they have games. What's nice is they let them walk around freely. Residents can go outside, but it brings them right back to a door where they can go in, and it's all fenced-in, with gardens and rest areas. They have caretakers who walk around and just keep an eye on the residents. They want the patients to feel like they're not confined. They're very attentive. Their menu is very good and they have three meals a day. They also have a snack time in the community room. Their meals are balanced and my brother-in-law has gained two pounds already. The facility is so clean that you don’t even smell anything. Even if one of the patients has an accident, they take care of them right away. We’re paying a lot, but it's worth it.

visitor241357

3

May 31, 2017

I visited this facility

Manorcare at Lely Palms was very old, about 30 years old. It had very large bedrooms, but the place itself was dingy and dark. They should light up the place or put on lighter paint, and they should update. They had activities, but it was just too old fashioned for me. They had villas, and it was like having your own little house, but you have to go to the main building for the meals. The villas had kitchenettes and lanais. Only the 2-bedroom units had washer/dryer. If you are in the 1-bedroom, they had a Laundromat on every floor.

cab5

5

February 23, 2016

I am a friend or relative of a resident

My husband was in ManorCare first, then we had to transfer him because of Medicare and Medicaid, but he’s waitlisted to get back in there. The Northerners come down to Florida during the winter, so they take up the beds and reserve them about a year in advance. I have to wait for them to leave to get a bed back down here in my area. I thought it was great there. Everybody’s really great, which is the reason why it’s my first choice even though it’s a little further away than some of the other places.

My Honey

5

September 21, 2015

Other

I asked at my Dr. Office what was a good place for my soul mate. She looked at my list and recommended Arden Courts because her Father was there. She was very happy with the place and care. I have been very pleased with the care. It starts at the top, from the Administrator, Marketing, Nurses, Receptionists, Care Givers and Director of Entertainment. Everyone is so kind to my soul mate and loving. That caring goes all the way up the organization. The place is clean and the food is good. Any time I had a complaint or suggestion I was listened too with empathy and understanding. The caregivers bring the residents to the activity room for games and socialization. When my soul mate was at home he watched CNN and napped most of the day. Now he's busy all day. He also started to leave the house, which was dangerous. I believe Arden Courts is a good fit for us. There is no place that is perfect. I have experienced many rehabs, nursing over the years. Some places are more attractive then others however that doesn't always measure up to good care.

Mary Lou2

5

July 31, 2014

I am a friend or relative of a resident

My husband is in Arden Courts. It is a very wonderful place. I choose it because they accept vets and they are the only place here in Naples who accepts my husband who has to be restraint in the hospital. When he is comes in, all of them meet him in the foyer and takes him to his room. The staff is very caring, helpful and loving to him. They are wonderful. They are also very helpful and accommodating to my family and we can take my husband to church or dinner if we want. All of his treatment is very good. When he first arrives he has a terrible cough, he can't breathe, and they help him through that with medication and loving kindness. He says he loves it there. It is open, they can walk out into a courtyard and they don't feel pinned in. They keep them busy. They have an activity room where they bring in entertainment and things for them to do. My husband has a double room and the way it is situated, you will think that it is a private room because you can't see the other bed and he has plenty of room, a bed and a dresser. It is very comfortable. The dining room is very cheerful. They have flowers in each table and they bring them one by one into the dining room. They have a menu posted on the wall so you know what he is going to eat and the food looks and smells delicious. They make us very comfortable and we are very pleased. I highly recommend them to others.

Jim15

4

May 16, 2013

I visited this facility

I got a good feeling about Arden Courts when we visited. It felt all right and it's also close to our home. The staff was fine and very nice to my mom. They have a swimming pool and walkways for the residents. Mom's moving in on May 1st.

caring12062

4

December 26, 2012

I visited this facility

The staff at Arden Courts of Lely Palms was wonderful. They're very knowledgeable, accommodating, and compassionate. It is a difficult time for us, because moving someone from their lovely home into any type of facility is an extremely difficult thing to look at, and a tough decision. However, they're very nice and very accommodating. I would say the place is clean. But as far as the exterior of the facility like landscaping, they could use some improvement.

lisa33991

4

July 13, 2012

I am a friend or relative of a current/past resident

My experience with Manorcare at Lely Palms was a positive one. I found the staff to be polite, prompt and respectful. Everyone was very kind to my mother. I had the impression that they really cared about their patients. When we needed housekeeping services on the fly they were there quickly and did not make a big fuss over anything. They just got things cleaned up and moved on so she wasn't embarrassed. The facilities were clean, modern and in good repair. The halls reminded me of a hotel and the room was spacious. There was plenty of room for all of her things and she had a nice view as well. Although she didn't partake in any of the social activities I was happy and comforted to see that there were plenty of things for her to participate in if she felt so inclined. The meals were healthy and tailored to her specific dietetic needs. She always had someone checking in on her to ensure she had enough water and was comfortable. Overall it was a positive experience and I would recommend this facility to friends.

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Costs for Arden Courts of Lely Palms in Naples, Florida

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$7,600

Starting Price

Services and Amenities of Arden Courts of Lely Palms in Naples, Florida

Costs

  • All Inclusive Rent
  • Fee Structure Extra: Entry fee cost : $2500

Room and housing options

  • Companion Suites: yes
  • Studio Apartments

Dining options

  • Dining Room Shared Meals

Medicare

  • Health

    3.0

  • Overall

    3.0

  • Quality

    3.0

  • Staff

    4.0

Medicare Provider Number: 105499
    Ownership Type: Non profit - Corporation
    Rating Date: 9/1/2023

About Arden Courts of Lely Palms in Naples, Florida

Memory Care is All We Do

We recognize that our residents have their own individual routines and interests, capabilities and needs. We set out to accommodate their individuality beginning with an assessment by one of our professional staff members. Working with you, we develop an individualized care plan which is regularly adjusted to meet any changes in your loved one’s routine or condition.

Arden Courts was specially designed not only to be safe and secure, but to instill a sense of home that enables our residents to remain as independent as possible.

Map of Arden Courts of Lely Palms

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The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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