Imperial Health Care Center

My mother is currently undergoing rehab in this facility following a stroke. At first I was impressed with the staff and her care but soon the cracks began to appear. During my mother's initial evaluation for speech therapy, the therapist spent 10-15 minutes on her cell phone discussing her daughter's health care issues, in front of us. She could have at least excused herself and taken the call in private. We as a family had to request a change in Mom's diet as the pureed food was making her very depressed. She was there for a full week without anyone assisting her to brush her teeth. I brought in a denture box and her dentures then sat in the box again no assistance for dental hygiene. How was she supposed to eat without her dentures? Neither the night staff nor the day staff would take any responsibility for this lack of personal care. Mom is 89 the stroke has affected some of her cognitive ability and she is unable to initiate asking for care. One would think the aides would be trained to anticipate her needs. I am a nurse trained in the days when nurses actually provided personal care. Now they do not but are still overseeing the aides and therefore responsible for seeing that patients receive the appropriate care. This matter was recently discussed at a care planning meeting and hopefully will be resolved.

Imperial was good. I didn’t have anything to complain about. I visited, and everything looked clean. From what I could see, the staff was fine.

My wife Neena came to Imperial Health Care Center after being in 2 Major hospitals for 4months.. 15 surgeries and bed ridden..imperial rehab got Neena out of bed and in a wheel chair immediately...the care from the nurses,,Doctors,,caregivers and everyone there is excellent..my Neena became sick again and again and always went back to Imperial...my Neena is in Heaven wearing those wings...but there are earth Angels at this place.god bless ..her Husband Lennie

Poor quality of care at this facility. Sub-standard and negligently poor treatment of teh residents by the staff. Serious mefdical issues that are reported to the nursing staff go unaddressed or communicated to the staff medical director. Front line nurses aides and nurses are threateninga nd rude to the residents.

We chose Imperial for my father's rehab from back surgery based on location, and review of some Medicare comparable data. We were extremely pleased. Staff were attentive, pleasant, engaging, and levels seemed more than adequate. Physical therapy provided was very good, as was the access to medical care and advice. All in all, we found it to be a caring, professional, positive atmosphere. Would not hesitate to recommend.