Reviews of Heartland Health Care Center-knollview
February 27, 2018
I am a friend or relative of a current/past resident
My mother was at Heartland Health Care Center-Knollview and it was horrendous. She was there for a very short time, and I was very unhappy with it. They were very unprofessional. One worker would be fantastic and the other one would be just awful, and that's just talking about the nurse's aides. I don't think there was one nurse there that I liked. They're very indifferent, very cold, and unapproachable. They make you feel like you're bothering them. I don't know if they have too big a caseload or what. They have all kinds of activities, but they never came and got my mom for them. They told her they were going to take her down to get her nails done and never did. They do movies on Fridays, and they never got her for that. She was not in her right mind and she would say no, but they wouldn't encourage her. They were happy that she just wanted to lay in her bed and they didn't have to get her up. While she was there, they put her in hospice, and we let them do that thinking she would get better care, but nothing changed, it was still the same. The food according to her was awful. It never looked appetizing. I've talked to a lot of people that had their loved ones in there and they were working on getting them out too.
Features of Heartland Health Care Center-knollview
Medicare (ratings last updated: 03/01/18)
- Medicare Provider Number: 235004
- Ownership Type: For Profit Corporation
- Date Certified: 02/01/2018
- Resident Capacity: 107
About Heartland Health Care Center-knollview
Heartland Health Care Center-knollview is a nursing home in Muskegon, MI that provides patients with skilled nursing care as well as private or shared accommodations.for more details on housing, services, and rates.
Map of Heartland Health Care Center-knollview