My father returned to the Medi-lodge of Milford after a shoulder replacement. (My Dad was here 5 years ago and ended up with a joint contracture because the staff was not knowledgeable about the needs of post-operative joint replacements.). After 5 days in the facility the room was filthy, some of the nursing staff gave the vague responses to my questions, and some of the aides refused to bathe my his "scheduled" days.
At the patient care conference I voiced my concerns with the cleanliness of the room, the lack of staff answering questions (such as, "did my Dad have a shower?"), and the difficulty in managing my Dad's pain. I hoped to have the pain pills given to my Dad within 30 minutes of the request. At times it was given over an hour later...after I walked the facility to find the nurse. 3 days after providing the social worker with a video of the uncleared room, I had to ask an aide to throw away the protective patch that was once on my Dad's heel (affixed in the hospital at least 8 days prior).
A major concern for me is fall prevention. My father has limited control of his legs and one arm slinged to his body. He has a history of several falls a year. For every sit to stand transfer performed in my presence I had to ask the staff to use a gait belt, endure the staffer's non-verbal displeasure with my request, and observe a shaky assisted transfer from bed to wheelchair, or vice versa.
Always a shame when a few bad employees bring down the rest of the facility. There are absolutely, several staffers clearly trained, empathetic, and effective in their roles. Thank you so much William and Michelle, and those who took the time to see that my Dad was in pain and helped.
I was shocked to find that the facility Social Worker, who described herself as my Dad's care buddy (not the term she used) had not met my father for 5 days.
Anne and Brianne, I can only hope that you two find another field in which you can prosper. Something that does not put you in contact patients and more importantly does not put patient's in harms way through interacting with you.