I have visited this facility several times. Unfortunately, it is not one of the more favorable ones. While I have definitely seen worse facilities, this one is certainly in the group of my least favorite places to go.
The facility itself is rather run down. It is obvious to the naked eye that it was built long ago, and there haven't been many improvements made to it at the present time. While the entire building is showing its age, the individual rooms where the patients stay appear to be even older. Very few inprovements have been made to the rooms to date.
While an old building does not necessarily translate into a less than stellar experience, the building often appears to be less than clean. Often, patients' rooms simply do not smell or look clean. Instead, they smell of urine and/or feces, and they are so crowded that it is actually hard to get the patients in and out of the rooms with a stretcher. Often, when patients are moved from their bed to the stretcher, leftover particles of food fall off the patient or are laying on the bed. Because of these things, it seems that personal hygiene is not necessarily at the top of the list in this facility.
In addition to the condition of the facility, the staff is also of concern. More than once, patients have been brought in, and there is no one at the front desk, nor can anyone be found by walking the halls. This makes it extremely difficult to get the patients to their respective rooms, not to mention ensuring that they receive the proper care. Frequently, when someone can be found, the standard answer to most questions is, "I don't know." This causes me to be concerned for the patient, and often stretcher crews are at the facility for an extremely long period of time, making sure that the patients are safe and that they have whatever they need. It is frustrating to experience this apparent lack of concern for one's fellow man, and it seems to occur all too often in nursing homes.
While the conditions here are certainly less than ideal, there are people who do care, and every attempt is made to find these people and make them aware of any and all concerns that are present at the given time. It is difficult and sometimes heart-breaking, but the goal here is to make sure the patients that reside there are safe and taken care of, and that their needs are met.