I’m writing this review after I’ve had time to deal with the frustration and anger I have at the care my father received at Citadel Post Acute Care. My father had lost the use of his legs after a fall in his home and after a short stay at a local hospital we transferred him to Citadel to receive physical therapy. It was a nice place when my grandmother stayed there many years ago so it seemed only logical for my father, but as time went by we started to notice a difference. The staff seemed to lacked compassion for my father who depended on them for his nutrition, hygiene and hydration. He could never reach his water bottle, was rarely shaven or given the opportunity to brush his teeth. The container used to empty his catheter was normally left on the bathroom sink near his toiletries. When visiting it was quite common to find used medical gloves on the floor, his nurse alert button under the foot of his bed, dirty linen and clothing lying about. There were instances where we had to let staff know he defecated and needed to be cleaned. The smell permeating throughout his room making it quite obvious, but staff members normally claimed they could not smell it.
My father was considered a fall risk and he was fitted with a fall alarm which was attached to the bed and his clothing. Like his alert button mentioned previously, it was just as common to find his fall alarm on the floor and disconnected.
I got so tired of the excuse of being undermanned during the shift, and then observing staff comparing “selfies” at the nursing station and generally screwing around. My dad told us he could not feel his legs so the staff was told to reposition him when needed. Thinking back it amazes me that we, the family, had to tell trained staff to move him from time to time. The staff again failed to follow our wishes and basic patient care, because my Dad developed a bad bed sore.
In the center of the facility there is a patio area for residence to enjoy some time outside. It was quite disturbing to see several homeless cats drinking from the residence water dispenser. I found it appalling to watch a dirty cat licking the same nozzle that residence would fill their cups from. There was always piles of cat food were in the parking lot to attract cats.
I have to deal with the guilt I feel for leaving him in that facility for as long as we did. He did not progress in his therapy; in fact he is worse off today then when he was admitted. He in a much better place today and although he still can’t use his legs, he is clean, well fed and basically happy. I can only speak of the care my father received and the observations I made, I cannot speak for the other residence, but I have no reason to believe my father was singled out and treated differently.