Brookdale Carriage Club Providence
5804 Old Providence Road,
Charlotte, North Carolina 28226
3.8
(50 reviews)
$3,845
2700 Royal Commons Lanes, Matthews, NC 28105
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Brookdale Carriage Club Providence
5804 Old Providence Road,
Charlotte, North Carolina 28226
3.8
(50 reviews)
$3,845
2.83
(36 reviews)
Facility
3.1
Staff
3.1
Food
2.6
Activities
3.1
Value
3.0
Paula
5
|
February 28, 2024
My mom was in Royal Park of Matthews before she passed. The people there, the aides, were wonderful to her. They had a really nice facility. It was decorated for Christmas, and the place was very nice. The people there were very, very nice to her. The dining area looked pretty good. It was in-house cooked.
acejones
4
|
January 4, 2024
Royal Park is a very nice place. The service is excellent and easy to deal with, and the receptionists are great and very helpful, especially Lucky. I would recommend this facility to anyone needing care.
Running Rebel
1
|
April 24, 2023
Do not be fooled by the brochure and nice pictures on the internet. We selected this site for my wife's rehab because it is close to the hospital and convenient for relatives to visit. The expeience was best described as custodial. The word care should not be associated with this place. Food was minimal at best. Small amount of cold scrambled egg and congealed grits at breakfast every day. No juice or coffee, and cold bread. Lunch and/or dinner she got something that passed as some sort of vegitable, chopped greens about the size of a golf ball and mystery meat. Everything cold. It was necessary to supplement meals with food from home to assure adequate nutrion. Two showers in seven days, one only out of kindness of the CNA. Calling for assistance for the bathroom at night brought someone who obviously did not want to be there and on one occasion the night nurse stood there eating potato chips. Bed and furnishing are something similar to old dorm rooms. Physical and occupational therapy were one hour each, three times. Although the time was the only bright spot of the stay. She received medication but who knows if all the prescribed and correct meds were received. Do not send your relatives to this place.
Alert1234
1
|
March 25, 2023
Do not send your family to this facility. I read the reviews on this site and I was an uneasy when I read them but I still thought it would be OK to send my mother there. It was close and family members could go. Even with family members being there most of the time your family member will still be at risk!!!!!! Do not send your family members to this facility!!! There is nobody watching them, even after her fall the nurse practitioner did not order XRays. The PT had her walking on a broken leg. There are no bed alarms. The beds are on the floor. Patients need help and my mother after hours of no attendance, fell on the floor the first night she was there. The VERY first night!!! I was told she must be confused to the new place and my mother is not confused. They had her at the nursing station. I asked about bed alarms and they said they don’t have them. 3 days later my mothers friend came into her room to find her on the floor. She hit her head. She went to the nurse station and the nurse laughed. The nurse later said she laughter because she could believe no one helped her. This same nurse did not even get up at the time to help. 911 was called and my mother was removed from this facility. Thank god she only suffered a broken leg. This happened the first fall and was never X-rayed. If she would have suffered a head injury or broke a hip this place would not have cared. There are no people in the halls. No help to be found. They have an advocate roaming the halls which is a joke. No one is available. Your family member may not make it out alive. The food is terrible as well. The food my mom was served was not even worth eating. It was disgusting looking and served late. Lunch at 2 pm. The 4 days my mother was there, every single part of the experience was terrible. They got her dressed late. They used a lift to get her up and left the lift carrier in her wheelchair for her to sit on crooked and half way in the chair which is what prompted the last fall. Be on alert when sending someone to this place. There are no amenities what so ever. No coffee for family. No extras. No towels in the rooms. Rooms are bare. Trash can sits with a bag over the trash. People are too lazy to put the bag in. Staff are sitting in their office far away from the rooms. When you ask for help you are told to find the CNA which has to manage the entire floor alone.
Virginia
1
|
October 9, 2022
My parents were in Royal Park of Matthews nursing homes. You smell things. You heard things that you didn't want to hear, people crying for help, and stuff like that. And they seemed to take a long time to respond to calls. My parents had a lot of issues when they first started, and so they ended up going to the hospital several times from conditions that stemmed from things that they were having trouble with and didn't get corrected. And so they ended up sometimes going back and forth to the hospital, and they kept having trouble with enough people to handle all the people they were looking after. So it was kind of a rough experience. Most of the time they ate in their rooms, and the food was brought to them. My mother loved her food, and I think my father did too, but he didn't comment on it as much as she did. But as far as food wise, they were pretty happy. The major thing was getting help when they needed it. It was really hard to get anybody to help them when they needed it. Mom and dad were reluctant to do a lot of things, and I don't think they pressure them at all to try anything. I think Mom played bingo one time and they invited Daddy to something. So they did do a few activities, but they didn't get out a lot. It was hard to get things done that I needed to take care of. My father had a rash that I couldn't get anyone to help me get under control. And with several so-called orders through and so-called health care meeting things and writing things down that they're going to get done. It didn't happen. So it was very frustrating.
Rosalynd
3
|
October 6, 2022
My husband was at Royal Park of Mathews for rehab. I didn't like it because there was a hallway that always smelled of pee. Maybe somebody peed on the floor, and nobody cleaned it. When they empty my husband's pee, they leave it on the sink and don't rinse it out. One day, I think it was for lunch or dinner, my husband got a salad. I felt so bad for my husband. Thank God I did my groceries before I went to see him that day. So, ever since that day, I've always brought extra food for him. The staff was nice. The only activity they did was therapy.
iiloose
1
|
August 1, 2022
It has been 17 days after sumitting admission application for my sister. I have yet to get a response despite over 18 calls during the process that I was informed would take 2 days. I suspect this lack belies a deeper issue related to professionalism and the lack of proper care potential residents would encounter. I have reconsidered placing my family here. It will NOT happen!
TD
3
|
June 28, 2022
My dad is a resident of Royal Park of Matthews Rehabilitation and Health Center. The long term is on one side, and the short term is on the other. Then there are two rows of short-term where the nurses are split off. Therapy-wise, it's been really good. They're a little short on staff some days, so the nurses feel like they're stretched thin with the work. As long as you have somebody there, you'll be okay. But if you can't have somebody to be there with you like your family, they may well not take care of them as great as you want them to. But the staff has been nice and worked with us. If you're looking for a short-term stay, and you are looking for good therapy, therapy is great there. But you would need to be available to always have somebody at the facility if your loved one needs a lot of care. But, if they're somebody who did not have a major stroke, they would be great there.
Health
1.0
Overall
1.0
Quality
3.0
Staff
1.0
Royal Park of Matthews is a Senior Living provider in Matthews, North Carolina that offers residents Nursing Homes services. Contact Royal Park of Matthews for more details on services and rates.
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