Whisperwood Nursing & Rehabilitation Center

Although this facility could appear cleaner and do something to minimize the lingering odor of urine in the facility, I am satisfied with the level of care that my loved one receives. I visit her on a regular basis and I try to visit with her room mate and friends while I am there as well. When I have asked my loved one if there is anything I can help with or if there is anything I can do to make her experience better, she always expresses she is happy and comfortable where she is. She never appears nervous or scared and despite the things I feel could be improved upon in this nursing facility..SHE is happy and as healthy as she can be. Though it can be difficult to get a call back from staff, I can easily go into the facility and ask to speak to the people I need to speak to. I happen to work in a field where I am in and out of all the local nursing facilities and I can speak that the "cleaner" and "newer-looking" nursing facilities are not all that they appear to be on the outside... As in anyone's case who lives in a nursing facility, family or a volunteer advocate should be as involved as possible in their care when possible. Find out who your loved one's favorite nurses and staff are and stay connected with them as well. After 6 months of care here, my loved one is happy with her home and I have personally witnessed the level of care the staff have provided to her when she has had health issues arise.

This is the most unprofessional place I have ever been to. The staff does not care about your loved ones. We have been through so much with this nursing/rehabilitation center. My loved one has fallen twice where they are left alone and not checked on. We have found him half way dressed sitting the hallway late in the evening with his head hanging off the chair right in front of the nurses station. They don't make sure they eat or stay hydrated even after pointing all this out with the staff and director over and over again. They can't seem to realize when someone is sick until it's way beyond what it should be and they end up in the ER with major issues. I witnessed a resident hunched over on a couch with her head on her knees and hands dragging on the floor asleep and the nurses station just a few feet away with nurses going through there and not bright enough to say "lets get you to bed". We had to go get a nurse and get them to take her to bed and that's not even our loved one. We have seen a lady resident going up and down the hallway with no clothes on and had to point it out. We witnessed a lady fall in the living room and hit her head. Things come up missing. Too many issues to point out. This place should be shut down.

We visited Whisperwood looking for a facility for my mother. We were not impressed. The building was run down and the attempted improvements were poorly done. There were many staff members standing around the nurse station, but we saw none interacting with patients. The young lady we spoke with was nice but could not answer questions fully. We noticed a sour smell within the building. When taken to another staff member to answer our questions, we were met with disinterest.