Reviews of The Plaza at Lubbock
March 23, 2018
I visited this facility
The facility is filthy, housekeeping obviously doesn’t do anything. I know that they didn’t clean the room my loved one was in because there was food under her bed for 3 months. They are NEVER staffed properly, one CNA to 32 residents. There were several days she didn’t get a bath because of staffing. The food is not eatable most of the time. She got a pork chop that was so hard and dry that it could of broken a window if thrown at it, she was told she couldn’t have a snack because she wasn’t on the “list’”. She is diabetic and needs her snack to keep sugar from dropping too low. I have witnessed more than once, management being rude, to staff as well as to the residents. The DON bully’s the staff they do have. The ADON has gotten in the face of an employee, putting her finger in her face, then had the gall to call the law on the employee. I have heard them tell employees to SHUT UP! I will not ever place another loved one there, at least not until some house cleaning is done, and that’s building and the sorry Administrative team.
April 20, 2017
I visited this facility
I was a patient at the plaza. I had 2 broke arms ,1 broke leg,1 crushed leg. I was there for 9 months. If it wasn't for the aides ,nurses and physical therapy. I would never have made it home. I liked it so good. I'm having a knee replacement. I'm planning on going back for therapy. I would recommend it to anyone
November 18, 2015
I am a friend or relative of resident
The Plaza at Lubbock is a horrible place. It was okay and things went unseen the first couple of times I visited. The other few times I had been by to visit, I witnessed a nurse being very rude and impatient with the roommate of whom I was visiting, It was friday at around 7pm. The nurse said "I don't have time for this, Im trying to go home". ( waiting for the elderly woman to take her medication) as I was walking out there was vomit in the drinking fountain and I informed one of the staff members and she said to me " I would be careful were you drink out of in this facility" I replied with "excuse me?" she then apologized and said she will have someone clean it up. Another time I went to visit I was told that a man in scrubs that has not been seen there before came into the room to undress my loved ones roommate and she refused to let him so he threw her down forcefully onto the bed and she started to yell which woke my relative up and he left the room. This woman has parkinson's and starts shaking violently every time a staff member walks into the room. The staff say she is "difficult" and gives them trouble but she speaks only spanish and all the times I have been to visit my relative or I have to interpret for them. I have never seen a bilingual person go in to speak with her. She is not trying to be difficult, she has legitimate reasons for being "difficult" but they would not know that because they have no one on staff that can understand her. I asked about a interpreter and they said they do have one but she's always busy. On top of all of this my relative has developed ring worm in different areas of her body as well as another woman in a different room, So I am guessing they are not sanitizing the shower stalls or the laundry correctly. Also they do not follow the menu, my relative says they runout of food sometimes so all she is offered are the sides to the main dish.
March 29, 2012
I visited this facility
When I was a kid growing up in Lubbock, our church youth group used to take Sunday Morning Service to what we ignorantly referred to as "the old folks home." Though it is certainly an awful reference for a venue where I have had numerous family members pass on, its negative connotation is somewhat warranted"”a place where teen "angels feared to tread." I watched elder family members practically whither away here and in a few other similar places throughout Lubbock over the years. Often, and most likely ill funding, weak and apathetic nurses and staff were flaws I believe that potentially contributed to the abridged lifespan of some family members. And then, there was that hospital-like odor that is still easily evoked by sense memory. It is as if the Grim Reaper is breathing down my neck as I write. In sum, they were not homes, but rather, abandoned vineyards. Fortunately, The Plaza at Lubbock has been more like the Garden of Eden for my 83-year-old grandma, all five of her children, extended family and friends, and for me, her 42-year-old grandson, who now lives in New York City. The Plaza has so much to offer, and I have seen my grandma go from being bedridden at home to an energetic, sociable, alert lady who walks about on her own, confident in herself. From debilitated to rehabilitated"”my family has The Plaza's wonderful comprehensive rehabilitation and activity programs, and highly dedicated and kind staff, to thank for this miracle. Prior to her becoming a long-term resident at The Plaza at Lubbock, my grandma, who was somewhat agoraphobic, is now the queen of Dominos during game time if she not playing Wii. She is pals with her nurses; she has even nicknamed her favorite tech, "Little Bit." She has even been caught flirting with the fellows a time or two, too. My grandma, whom I love so dearly, enjoys the innumerable amenities"”she can even get her hair and nails done on-site. What she enjoys, as well, are the various entertaining outings and the variety of in house activities. She has not been so active since I was a child, when she and my grandpa operated their own large vegetable garden. Furthermore, The Plaza allows 3 day passes to go home, her home, and they send her equipped with all her necessary meds and other necessities for her overnights away. Also, family and friends can come visit for meals or take her out. The Plaza even has a private dining room for large family/friends meal gatherings. I polled my aunts and uncles, my cousins, my sister and asked them to rate The Plaza at Lubbock"”they along with myself, all gave it 5 Stars. I heard through the grapevine that the mother of Lubbock's wealthiest realtor is a resident, too (cannot confirm that, though); but I do know my grandma has been financially poor her whole life, and her stay at The Plaza is completely covered by her Medicare and Medicaid plans; moreover, what is most important is that my grandma personally benefits from living there, and The Plaza seems to have contributed much to her newfound riches of spirit. This is definitely no "old folks home!' Check out The Plaza at Lubbock at http://www.lubsnf.com
Features of The Plaza at Lubbock
- Resident Capacity: 132
About The Plaza at Lubbock
The Plaza at Lubbock is a nursing home in Lubbock, TX that provides patients with skilled nursing care as well as private or shared accommodations.for more details on housing, services, and rates.
Map of The Plaza at Lubbock