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Flatirons Health & Rehab LLC

1107 Century Drive, Louisville, CO 80027

(800) 558-0653 (Caring Family Advisor™)

3.22

(9 reviews)

Offers Nursing Homes

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Reviews of Flatirons Health & Rehab LLC in Louisville, Colorado

3.22

(9 reviews)

  • Facility

    3.7

  • Staff

    3.2

  • Food

    2.8

  • Activities

    2.6

  • Value

    3.1

Jerry Kanakis

1

September 18, 2023

I am a friend or relative of a current/past resident

I would give this facility a negative 5 if that was an option. My father was admitted to this nightmare and every second he was there was nothing short of disturbing. The staff is beyond rude and lazy. My father was not showered nor was he responded to by staff when needed. Call light went unanswered for over an hour and nobody seemed to care. The nurses are pathetic and they do not care about patient care. Worst place and they should be ashamed of this!

Provider Response

Hello Jerry, we appreciate your candid feedback about our facility. Flatirons Health and Rehab strives to provide an I.L.E.E (Improving Lives, Exceeding Expectations) experience. We do apologize if your loved one did not receive that experience while in our care. Unfortunately, in speaking with my team we were unable to identify who your father was to further investigate your concerns to identify areas of opportunity for self-improvement as a facility. To help you and to improve our care for others, we need additional information. If you are willing, please contact us at your earliest convenience. Thank you. Stacie DeGoey - Executive Director

bill virden

5

January 11, 2023

I am/was a resident of this facility

This place rocks I was just there for 2 weeks everybody was very nice and caring pt and ot was great and the food was very good I highly recommend

rmrmd

2

December 30, 2022

I am a friend or relative of a current/past resident

They have tried to discharge my 92 yr old friend twice now. She is just starting to walk and gain her strength after 2 1/2 weeks. According levels of competency and progress she is not ready. The center has nothing in place for her to leave. My husband was in a small old SNF in Arvada, just last year and the quality of care is totally different. The nursing and quality of care was superior!!! The SNF and I coordinated his homecare, DME needs, upcoming doc appointments. They even sent an OT to our home before his was discharged, to make sure it was a safe environment. I was NOT impressed with hotel/spa atmosphere. Flat Irons gave my friends family a list of homecare agencies and said here you go! No guidance. This is total BS! I am a retired surgeon. I'd send anyone to the funky nursing center for excellent healthcare, food and all therapies first.

Provider Response

Hello. We appreciate the feedback you have provided to us. We’re sorry to hear that you are unhappy with your friends' experience. With more information to the specific patient, we would like to have the opportunity to look more into your concerns. We would love to have the chance to process this through our grievance process to allow us to identify and correct any potential system failures to make positive changes to our services. Please feel free to reach out to our executive director Stacie DeGoey at your earliest convenience.

Helene

5

November 19, 2022

I am a friend or relative of a current/past resident

The best thing about Flatirons Health & Rehab was the building layout. It was very well designed with individual rooms and plenty of room for the staff to work and do their jobs. I would give them very high remarks. They work together well as a team. My dad's room was great, and there were individual rooms for each person. They have a gym, a little library or a sitting area for each floor, and a cafeteria area/dining area. It was very nice.

Provider Response

Thank you, for taking the time to leave us a five-star rating! We appreciate the kind review.

schlegel

3

October 5, 2022

I visited this facility

Very cold and unfriendly. He sat in his room without much interaction with staff unless called.

Provider Response

Thank you for your feedback. Since your review we have taken a look at our systems and implemented a few changes to provide our patients with a warmer feeling experience while in our care.

jimwred1

5

February 22, 2021

I am/was a resident of this facility

I arrived by ambulance following surgery at anshutz. I was unable to walk , my room was large, clean and airy with a window. The staff was excellent,the therapists were excellent, my goal was to leave without using a walker that was achieved in 2 weeks

hbweaver

2

May 22, 2020

Other

My mother came here after three days int he hospital for the Norovirus. I was afraid to send her back to Assisted Living because she was so weak. I needed to be sure that she would get nourishment and hydration so she could go home. She wasn't eating their food (the kitchen wasn't able to serve hot food for some reason) so I brought plenty of Boost, snacks, microwaveable mac and cheese, etc. Met with the staff about giving these items to them. When I checked three days later, everything was still in the refrigerator --they hadn't made sure she ate or drank anything. She was there three days before any rehab efforts began. It was a total waste of five days.

Provider Response

We take your review very seriously and request an opportunity to discuss your mother’s stay. Our Executive Director, Stacey Love, would like for you to call her to discuss your concerns.

ReviewerJune10

3

June 26, 2019

I am a friend or relative of a current/past resident

My father was at Flatirons Health and Rehab. It was clean, but not homey. The staff was pretty good. He didn't like eating there. He thought it was lousy food. He did physical therapy and that was pretty much it. He spent most of his time in his room.

Tom

3

April 9, 2019

I am a friend or relative of a current/past resident

Flatirons Health and Rehab is a newer facility and a little bit more modern, so it's nice because it had a few more amenities. I don't think the staff was as good, and they didn't do nearly as good a job with their rehab program. When my mom was there, they'd come and get her out of her room and do rehab for half hour a day and that was it. She just sat in her room the rest of the time. Even though it's more new, they still didn't have a very good rehab program there. They had a nice dining area, but the food was kind of average, and I know the guests complained that after they’d eat they’d sit there for a really long time before someone would come and take them back to their room. They had a little theater area that they could go and watch, but they didn’t really have activities for them.

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Medicare

  • Health

    4.0

  • Overall

    4.0

  • Quality

    4.0

  • Staff

    4.0

Medicare Provider Number: 065421
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About Flatirons Health & Rehab LLC in Louisville, Colorado

Flatirons Health and Rehab is a provides short-term inpatient rehabilitation and extended care services.. Our Medical and Therapy teams specialize in maximizing recovery at any age. Our patients are challenged by many medical concerns such as orthopedic, cardiac, pulmonary, neurology, strokes, general debility, cancer, wounds, to name a few. We also offer extended care services. We'll take care of you no matter what. Within our building are four 12-bed Rehabilitation Houses offering quiet, comfortable healing environments. Each room is private with a bathroom and roll-in shower. There are also cozy living spaces where a patient can meet with other patients, enjoy visitors or knit by the fireplace. Our mission is to improve lives and exceed expectations. Our vision is to maintain a culture of excellence by delivering to our patients and families the most knowledgeable, timely and compassionate care possible.

Map of Flatirons Health & Rehab LLC

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