Reviews of Richmond Place Rehabilitation And Health Center
Ttt12 May 01, 2015
I am a friend or relative of resident
My grandmother broke her hip and came to Richmond place Rehab, and I couldn't believe how some of these night Nurses could be so lazy. As a nurse, your value is to do your best in taking care of the sick. My family has encounter so many times, waiting on meds. Longest we waited was almost an hour, and that is not right. For example one night, my grandma was confused and didn't know where she was. She has a pill that helps calm her and so I pushed the button, the aid came in and I asked to talk to the nurse. My mom had called 30 min before I press the button to talk to the nurse and she said she would bring my grandma the pill. 10 min after the Aid said she would go check and I saw her talking to the nurse, she looked like she was pulling out the pill so I went back to keep my grandma calm. Another 10 min pass and I poke my head out and the nurse was still at her cart. When she saw me, she moved her cart toward my grandmothers room so I told my grandma, the nurse was coming, but after a couple of mins she didn't come into the room. Now it has been almost 45min and I waited very patiently because I know they can be busy. Finally she came in and gave my grandma all her pills for night time. She didn't say sorry or explain what took her so long to bring the meds. I stayed calm till my grandma settled in and went to bed. I saw the nurse and asked her to explain why she took so long, her first excuse was she had to give meds to a patient who was dying. Okay, understandable but then I said, "it doesn't take almost an hour to give one person their meds." She said no, but I have to document it." I said, "I understand but when you saw me pop my head out, you could have wave me down and let me know that it would be a min. Or so." She then had the nerves to say that she thought I was her sitter! This is so sad to hear a nurse say that! There is a lot of people who have sitters because their family can't be with them everyday or every hour and to know that your love one is treated differently because their family isn't with them all the time makes me very ill to my stomach. There are other patients there who families can't come all the time or can't afford a sitter, and I wonder how they treat them. I hope by reading my review you will think twice about this place.
ku4a October 30, 2012
I am a friend or relative of resident
I have a friend doing rehab at Richmond Place, and also have a friend who has a relative there.
There is a lot to like and a lot to dislike about Richmond Place.
The facility is attractive both inside and out. Seems very clean. The employees who have contact with the patients seem very friendly, helpful and competent.
I've heard many complaints about the food. It can sometimes be of poor quality, and the quantity is often inadequate for some patients. Also, there have been problems with getting the right kind of food to patients that have dietary constraints.
There have been problems with billing and other administrative issues.
It took a long time for my friend to get a working television in his room. The televisions themselves are small, and often cannot be positioned in such a manner that the patient can see them.
You can certainly find facilities that are worse than Richmond Place, but you find better as well.
About Richmond Place Rehabilitation And Health Center
Richmond Place Rehabilitation And Health Center is a nursing home in Lexington, KY that provides patients with skilled nursing care as well as private or shared accommodations.for more details on housing, services, and rates.
Features of Richmond Place Rehabilitation And Health Center
- Medicare Provider Number: 185463
Location of Richmond Place Rehabilitation And Health Center
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