This facility is the WORST!!! My father was here and has had numerous issues. Started with his catheter bag on the floor, then 2 other times they had his catheter bag inside and hanging from the trashcan. Unacceptable! They refused to allow him to go to an ER when a nurse did not have a gait belt around him while walking and he fell and thought he broke his shoulder. They put his phone near the other patient and told him he had to wait for a doctor order the following day to get an X-ray. The other patient gave him the phone back. He called me crying begging me to get him an X-ray. The nurse got on the line and said, "I'm almost off shift so if you want him transported to an ER, I'll leave it up to you to call 911." So I did. Refusing to let a person call 911 is ILLEGAL. They have unplugged his call light numerous times, even right in front of me while I was visiting. Again, UNACCEPTABLE. He fell 3 times in 1 day cuz no one would help him. He again fell the following day cuz no one would HELP HIM! He looked like he had been beaten. Cuts, Bruises, Stitches, and his IV was covered in blood all over his hand. Bandages looked as if they haven't been changed in quite some time. He was not showered, not shaved (and they only bathe patients 2 times per week). Ridiculous. The staff has attitude with their patients, and family members. It's obvious they DO NOT CARE. From what I've seen with so called, medical care..... This is by far the worst facility in Las Vegas! Case Manager Sandy, DOES NOT call you back in regards to your loved ones case at all. I have POA of my father, and I have a right to know about his case. Five messages to her in 1 day for answers, she has never called me back. I feel so sorry for anyone that is a patient in this facility, and so sorry for their family members to have to deal with such horrible care and treatment. I work in EMS. I've transported people to and from every hospital and facility in Las Vegas, and this facility is the worst. I would NOT recommend anyone to this place. When I've shown up in uniform; they're all so nice, sweet and caring. When I've shown up out of uniform to see my father, they treat you worse than the dirt you walk on. I have photos of everything that has gone on with my father's care, and I will be reporting it all.