I was in this facility last year (Feb. & Mar). I was there because I broke my right knee. I had a couple other issues 1. Sprained left ankle, & 2. re-injured right arm (only 30% usable before fall, after maybe 10%). These left me with 1 usable limb. PT came the second day to see if I could slide on a board to a wheel chair, since I couldn't they left me there for almost a week, without any PT or OT. I was also left to use a bed pan. I had turn over on my right side, extremely painful because of the injury to my right arm (I grinned and bared it.) I am diabetic so I don't use heavy drugs (damaging to kidneys etc). I knew I had to use something, so I used non-narcotic and norco once a day. To get a bed pan was EXTREMELY difficult. First the call button- they would answer and shut it off- I would tell the I needed a bed pan, then they would disappear for 15 to 20 minutes, this went on for about 45 minutes. Finallly they would put me on the bed pan. (by this time the process would take less than 5 min.) so then the process of getting off. Here again it took anywhere from 45 min. to an hour to get off. There were times that it took 3 hours to get, and another 3 hours to get off. Meaning I sat in my own extrament FOR 3 HOURS). At one point while waiting, the nurse said "you have a diaper on don't you?- Why don't you use it". HOW INSULTING CAN YOU GET??????? They did not have a diabetic diet, they just balanced with insulin. Food was OK. Nurses were mediocor to rotten. I have an algery to licol, pine-sol, and bleach- cannot have open contain in room-gives my instant hayfever. I have to be out of the room when used, for 1 or 2 hours. Cleaner would come into room, start cleaning, I would start coughing, have to get into wheel chair (this involved a crain) and several nurse calls, which I kept getting worse. They had a sign on the door NO CHEMICALS, BUT SINCE MOST OF THEM COULD NOT SPEAK ENGLISH, LET ALONE READ IT) it got ignored the sign.
Since I live alone (widow-no children-I was 68 years old, at this time-struggling on Soc. Sec.) Also, this was not my first time in rehab. I knew that they might give me 24 hours to make arrangements for my home care at thr earliest) I needed to speak to the Social services. After I was there for 2 weeks, I kept requesting a meeting-to NO avail.-until 24 hours prior to discharge. Could not even get the Caremore worker.
Now! I am facing another stay, in rehab, knee replacement! I need to find another place-HELP
Hello Bobbi, I appreciate you sharing your concerns with us, we take them very seriously. I've passed along your review to our facility administration for follow up and I would like the opportunity to discuss your concerns directly. Our goal is to respond to you within 48 hours. Please send your contact information to firstname.lastname@example.org Providing your contact information will help expedite our communication and protect your privacy. As an alternative, you may call our anonymous compliance hotline at 1-800-359-7412 to report your concerns. Thank you, Joy S, Manager, Kindred Healthcare
No doctors....took 2 days to get my doctor to call back. I was needing muscle relaxers for muscle spasms in legs from physical therapy. Was told he would not prescribe until he examined me but could not come I for another 2 days. The therapy is understaffed, it took them 20 minutes to answer bell
They know their job, but I think Kindred Rehab is a little short of personnel. We waited maybe half an hour just to get a bedpan. Most of the time my wife pees on the bed. But they come and clean her up. My wife doesn't have any appetite for anything, so we just send the food back. The food they send is all right, and they have some vegetables on the tray. It looks delicious, but not to her.
My father's experience was abhorrent. The nurses could barely speak English. One of them decided to open his window at 2 am in January, knowing full well he had pneumonia. He was also left in a room without any heat for 3 days. No one woke him up for his meals, if he was asleep when the meals arrived, they would just take them back. He was left anemic for 3 days, and the physical therapists were only available until noon. If he slept during their visit, they wouldn't return later that day. The respiratory therapists were extremely bad. Sometimes, he would be left in a soiled bed for hours, and when they finally did change it, the dirty paper pad and sheets would be thrown in a trash can inside the room, right by the bed and left there until the night janitor came by. My father was kept on 100% pure oxygen for 5 days, resulting in oxygen poisoning and his subsequent intubation. After my father was intubated, he developed respiratory acidosis which turned into metabolic acidosis and resulted in his death 3 weeks later. He wasn't even allowed to see an endocrinologist despite the facility being fully aware of his adrenal gland problems. He was talked into going into an assisted living facility because of the extra care he required after his bout with pneumonia and sepsis. We all thought that he would be receiving better care than at home, not neglect which would in the end cost him his life.