Canyon Vista Post Acute

Debbie Sommer

My father was a resident there. The staff are horrible. They left my father lie in his urine and stool for hours. The facility has a strong urine odor. Staff do not practice good hand hygiene. My father developed serious life threatening urine and blood infections.

maryannt

Excellant case management & referrals for home care once discharge was approved. Eleanor & Kathy, case managers, were wonderful, knowledgeable & had effectively communicated patient care needs. Nursing staff very good.......rooms very clean..only negative is dietary choices/food prep.

lizard8032

I am really disappointed with the case manager. My mom is there for a broken hip and she has breast cancer. She was put into the facility on Tues and I informed them of an appointment she has Thursday with the oncologist. I was told the info would be given to the case manager and I would be getting a call. I have left 5 messages for Rae the case manager. who has yet to call me back and let me know if they will take her or if I need to.

amyt54

My Mother in Law was sent here from Spring Valley Hospital after a stroke. She wasn't able to swallow regular food. This place gave her regular food. She now has asperation pneumonia and bed sores. She had to be brought to hospital.

waytobe

Content: After a back injury I was transferred to Canyon Vista Post Acute. My stay there was one of the worst experiences in my life. I only saw the doctor for 90 seconds the day I was admitted. They were careless and the only medication I was given was oxycodone acetaminophen 5-325, as needed. My pain wasn't going away. I never saw a doctor for the rest of my stay there. I kept asking for a crème or a patch to apply on my back. They only gave me a couple of patches at the end of my stay. I was also given Baclofen on my last day there, which helped, but I was still in pain. Here is the outrage. On October 23rd, 2017 I was told that I would be discharged on October 25th, 2017 and I had to file a claim if I wanted to stay past that day. I filed a claim. On October 25th 2017 at 8:18pm I was notified via a phone call that my claim was denied. At that time I was told by Canyon Vista personnel that although the claim was denied I did not have to leave right away and that I would be covered until the next day when I was arranged a ride. In December, 2017 I started receiving phone calls and a paper bill for $275.00 from Canyon Vista. They told me that one day of my stay (October 25) was not covered by my insurance. I have a letter stating that I was covered by October 26. I was also assured and told by multiple personnel and by my insurance that my stay at the facility would be covered 100% for up to 21 days. I only stayed there for 9 and I was basically discharged with the same back pain I was transferred there with. I also have Multiple Sclerosis which may have made my recovery from the back pain injury more difficult and time consuming. That is conjunction with the personnel at Canyon Vista doing nothing to speed up my recovery. As if their ignorance during my stay wasn't enough, I started receiving calls from the management who was belligerent, rude and disrespectful, asking me to pay $275. This back and forth is absolutely unacceptable. They continue bothering me with letters, threats, invoices to pay that bill, that should be covered by the insurance, as it stated in the letter. This harassment and constant pressure ruins my health more. This is supposed to be a medical facility caring about the people! Who cares?

Eva

My dad is in rehab at Canyon Vista. This place is exceptional. It is caring and loving; I would never want to move my dad from there. It's awesome. It pleases us that they care about their patients and are always welcoming. My dad has his own room and it is a perfect size for him. It is decent and has a nice odor.

A Reviewer

We weren't too thrilled with Brookdale Fisher's Landing. My dad had people that would come in for physical therapy, but he'd have a dirty diaper on so they wouldn't start therapy until he'd been changed. To make matters worse, the people who were supposed to change him took a long time, so they labeled him as someone who refuses physical therapy and they refused to extend his stay because of that. He also has colitis and they were feeding him spicy and greasy food which didn't help his condition. The rooms were very clean and the facility was nice, but a lot of the people there weren't great.